Chat App not working and showing up

Question

Chat App not working and showing up

Roxy B. Hatchette 0

My chat section is no longer visible and I can't find where it lives to click on any messages that have been sent to me.I have restarted this app and signed out several times. How can I get my chat section back on the left side bar.
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Ivory 1,155 Reputation points Independent Advisor

2026-08-18T20:40:27.7733333+00:00

Hi Roxy,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your help and time.

1 answer

Your answer

Ivory 1,155 Reputation points Independent Advisor

2026-08-18T20:40:27.7733333+00:00

Hi Roxy,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your help and time.

Answer 1

Hi Roxy,

Check the three-dot menu (more apps)

Click the three-dot icon on the left sidebar.
Look for “Chat” in the list. If it's there, right-click and choose “Pin” to bring it back to the sidebar.

Change layout settings

Go to Settings (click your profile picture or the three dots in the top-right corner).

Navigate to “Chats and Channels”.
Set “Viewing chats and channels” to “Separate” instead of “Combined/Streamlined”

This should restore the traditional layout with the Chat icon visible.

If the above steps don’t work, try signing out and clearing the Teams cache, you can do so Clear the Teams client cache - Microsoft Teams | Microsoft Learn

However, if the issue persists after trying all steps possible for end user, please reach out to your IT admin and ask them to check the App Setup Policy for your account.

They can go to the Microsoft Teams Admin Center at admin.teams.microsoft.com

In the left menu, go to Teams apps > Setup policies
Open the policy assigned to the affected users
Under Pinned apps, check if Chat is listed
If it’s not there, click Add apps, search for Chat, and add it
Click Save

Check If an Admin Policy Has Disabled Chat in Teams

I hope this provides enough clarity and helps you stay inform with your current situation.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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