forgot password

Hi @len sutton

Is it linked to any Microsoft Account? Is there an option called 'I forgot my password"? If there is, click on it and follow the on-screen instructions.

You can turn on an Administrator account by doing these steps:

• On the Lockscreen, click on the power icon and while holding Shift press Restart, A menu should appear later.
• Navigate to Troubleshoot > Advanced Options > Command Prompt then type in these commands seperately.

    net user Administrator /active:yes
    net user Administrator <yourpassword>
  

  Note: Replace <yourpassword> with the password you desire to put on the Administrator account.
• Log into the Administrator account.
• Do Win + R and type in compmgmt.msc and press Enter.
  • Go to System Tools > Local Users and Groups > Users
  • Right click the user you desire, and click on Set Password

Alternatively, you can open command prompt as Administrator and run:

net user <username> <newpassword>

Note: Replace <username> with your actual username which can be shown in compmgmt.msc, and replace <newpassword> with a new password you desire to put.

Make sure you set the new Administrator account with a password to reduce security risks.

Hope hearing back from you!

Best regards,

Nanta