Sign in Microsoft windows eror

Question

Sign in Microsoft windows eror

Hafidz 0

Before encountering this issue, I was in the middle of mounting PES 2021. While the process was still ongoing, I moved my laptop and accidentally bumped it against something, which caused a blue screen. My laptop is quite old and is already somewhat prone to issues from physical impact.

After the laptop restarted following the blue screen, the problem occurred. I was no longer able to log in normally. When I tried accessing the Administrator account, it did not take me to the usual Windows account that I normally use.

This issue is not limited to signing in through Microsoft Edge. I am also experiencing the same problem when trying to sign in to Windows using my Microsoft account. The account I normally use does not appear to be accessible, and I am unable to log in as usual.

I have also tried using Registry Editor (regedit) and modifying the entries under ProfileList, but unfortunately, it did not make any difference and the issue still persists.

I would really appreciate your assistance in resolving this issue. Thank you.

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2 answers

Your answer

Answer 1

Hi Hafidz,

Thank you for the detailed description. Since the issue started immediately after a blue screen that occurred when the laptop was physically bumped, there is a possibility that Windows is loading a temporary profile or that the original user profile became corrupted.

When you sign in, do you receive a message such as "We can't sign in to your account" or "You've been signed in with a temporary profile"?

If you're able to access another administrator account, please check whether your original user folder is still present under C:\Users:

Open File Explorer.
Navigate to This PC > Local Disk (C:) > Users.
Look for the folder that matches your original account name.
Let me know whether the folder is still there and whether your personal files (Desktop, Documents, Pictures, etc.) are visible inside it.

I would also recommend checking for file system or Windows component corruption, as an unexpected crash after physical impact can sometimes damage profile-related files.

To do this:

Right-click Start and select Command Prompt (Admin).
Run the following command and wait for it to complete:
```
   DISM /Online /Cleanup-Image /RestoreHealth
```
After it finishes, run:
```
   sfc /scannow
```
Once both scans are complete, restart the PC and test the original account again.

As a side note, Windows 10 reached end of support on October 14, 2025. If your device supports it, you may wish to consider upgrading to Windows 11 after this issue is resolved. More information is available here: End of support for Windows 10

Please let me know whether you see any temporary profile messages and whether your original user folder is still present under C:\Users. That information will help narrow down the cause.

If you have extra questions about this answer, please click "Comment".

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Answer 2

Because the problem started after a crash and the usual profile is no longer loading, this matches a damaged or temporary Windows profile more than an Edge-only sign-in issue.

Try these steps in order:

Protect any recent files first If Windows signs in with a temporary profile, files created or changed in that temporary profile are lost when signing out. Save any recent work to external storage before continuing.
Start Windows in Safe Mode and test the original account Safe Mode helps confirm whether the issue is caused by startup services or profile loading.
- On the sign-in screen, hold Shift and select Power > Restart.
- Go to Troubleshoot > Advanced options > Startup Settings > Restart.
- After restart, select 5 or press F5 for Safe Mode with Networking.
- Sign in with the original account using the password. PIN and biometrics are unavailable in Safe Mode.
If the original profile loads correctly in Safe Mode, restart normally and try signing in again. More than one restart may be needed.
If normal sign-in still fails, temporarily disable antivirus or other sign-in scanning apps Some security software can interfere with profile loading during sign-in. Disable it temporarily, restart, and test again.
If the error is specifically “We can’t sign in to your account” or Windows uses a temporary profile
- Open Services by typing services in the taskbar search box.
- Find Windows Defender Advanced Threat Protection and Microsoft Defender Antivirus.
- For each service, right-click > Properties > set Startup type to Disabled > OK.
- Restart the device normally and try signing in again.
Warning: This reduces protection temporarily. After troubleshooting, set those services back to Automatic.
If the original profile still cannot be used, create a new local administrator account Then sign in to that new account and move personal data from the old profile into the new one. This is the documented recovery path when the original profile is corrupted.
If the Microsoft account itself also cannot sign in Use the Microsoft Sign-in Helper to check the account state. If the password is known and only the Windows profile is broken, focus on profile recovery first.
For Edge sign-in after Windows account recovery If Windows sign-in is restored but Edge still cannot sign in:
- Go to edge://settings/profiles and remove the problematic profile.
- Restart Edge and create a new profile.
- In Control Panel > Credential Manager, remove outdated entries related to MicrosoftAccount or login.microsoftonline.com.
- Restart Edge and try again.
Warning: Removing an Edge profile deletes local browsing data that is not synced.

Given the blue screen happened immediately after physical impact, there may also be underlying disk or profile corruption. The supported recovery path in the available guidance is Safe Mode testing, repeated normal restarts, disabling interfering security software temporarily, and then moving to a new local administrator account if the profile remains unusable.

References: