People on outlook will not load

Since the issue started after switching to new Outlook, the most likely causes are either a new Outlook sync problem or contacts that were stored only in classic Outlook and did not move automatically.

Try this in order:

1. Check whether the contacts exist in Outlook on the web.
   • Open the People page in Outlook on the web.
   • If contacts appear there, the data is still in the mailbox and the problem is with the new Outlook app loading or syncing.
   • If contacts do not appear there, they may have been stored only in classic Outlook.
2. Repair new Outlook.
   • Open Settings > Apps > Installed apps.
   • Find Outlook (new).
   • Select the three dots > Advanced options > Repair.
   • Restart Outlook and test People again.
3. If People still spins, reset the app state from within new Outlook.
   • In new Outlook, go to Settings > General > Privacy and Data > Reset.
   • Then go to Settings > Accounts and remove and re-add the account to refresh sync.
4. If contacts were local-only in classic Outlook, export and import them.
   • In classic Outlook, go to File > Open & Export > Import/Export.
   • Choose Export to a file > Comma Separated Values (CSV).
   • Export the Contacts (This computer only) folder.
   • In new Outlook, open People and import the CSV file.
5. If People opens in a separate window when the main view spins, use that as a temporary workaround while repairing the app.

What the results mean:

• Contacts visible on the web = new Outlook client issue.
• Contacts only in classic Outlook local folders = export/import is required.
• People spins everywhere in new Outlook = repair, reset, and account re-add are the supported next steps.

References:

• Using contacts (People) in Outlook on the web
• People in Outlook 365 won't open - Microsoft Q&A when i open Outlook and click on People it spins and takes a long time to load
• With Microsoft 365, the "new" Outlook email has a contact problem and I cannot resolve it. - Microsoft Q&A Microsoft 365 in the "new" email, the contacts cannot be edited or deleted. I have deleted and reinstalled them program and to no avail. When I go to the classic email and try to make the switch to the new Outlook, it will not work. So, what to do?
• Outlook contacts not showing in "new" outlook - Microsoft Q&A I have been using outlook for a few years on my laptop. I have 1.2026.317.100. About 6 months ago I switched to the "new" outlook. About 10 days ago, when I tried to open my contacts, I got the message "This doesn't look right". I have rebooted many times and still get the same message. I know the contacts are still present because I see them when I open outlook on my mobile phone. I reverted to the "classic" version and there are no contacts showing. Is there a way to get my contacts to be displayed when using outlook on my laptop? Having to access contact info on my phone is not a viable option option long term.