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I am trying to switch from the old version to the new one, but it won't even open up a prompt or tabs to change it. It's stuck in this page. I can't even open up emails. The only thing I can do is switch to the main page and option page. No matter how many times I click on the side tabs or open an email, it just won't open the prompts no matter where I click.
Sending, receiving, and organizing email in Outlook.com
I can't even select anything. The moment I click on "options," I can no longer select any tabs.
@Nicholas Moua said
I am trying to switch from the old version to the new one
Based on your screen shot, that looks like Outlook Web Access connected to a old Microsoft Exchange Server. Maybe 2007 or 2010? (I remember it well)
Is that the case?
@Hornblower409 Yes that is correct. It's the web access version.
@Nicholas Moua said
Yes that is correct
If that means Outlook Web Access connected to an 2007 or 2010 Microsoft Exchange Server, then I can't be of any help. Have not used that setup in years and don't have that environment to test with.
Try a Private/Incognito browser session?
Try a different browser?
Nicholas Moua said,
I am trying to switch from the old version to the new one,
Instead of focusing on the immediate problem, perhaps if you tell us what the end goal is, i.e. what is "the new onw", we might be able to help.
e.g. Are you trying to use the New Outlook for Windows App and connect to your Microsoft Exchange Server? If so, you can't. New Outlook for Windows can't connect to an On-Premises Exchange Server.
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Hi. I'm Brian and I'll try to help.
What is the URL you're accessing when you connect to your mailbox? When you say you "can't select any tabs," which tabs do you mean? Do you receive an error? If so, include it here exactly as it displays on your screen.
No error whatsoever. No matter how many times I click on the side tabs, it won't change. No error codes. I'm stuck on this page page and can't navigate anywhere else.