Outlook email issues on my MacBook support Service Request #:7[Moderator's note: PII removed]

Hello david olmstead

Thank you for reaching out to Microsoft Q&A and I'm so sorry to hear about the issue.

Since we moderator can only access resources that is available in this forum, we do not have any access nor authorize to view support ticket, in order to provide some troubleshooting information, would you mind describe the situation that you're having with your Outlook email?

At the moment for consumer/personal account product, Microsoft do offer live chat service and in case you need to speak with them directly, you can follow the steps below:

• Go to Microsoft Support 
• Select Outlook
• Click Get Home Support and type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm.
• Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Looking forwards to your response.

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