microsoft excel, word are not working it only shows repair now, but i click it just close the excel screen that only happen

logeswari S 0 Reputation points
2026-08-14T09:40:12.2+00:00

microsoft excel, word are not working it only shows repair now, but i click it just close the excel screen that only happen

Microsoft 365 and Office | Excel | For education | Windows
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  1. Aetherin 1,465 Reputation points Independent Advisor
    2026-08-14T10:13:04.6133333+00:00

    Hi @logeswari S,

    As suggested by the AI response, instead of using the "Repair Now" button that appears when Excel or Word crashes, please try repairing Office through Windows Settings. You can follow Microsoft's instructions here: Repair an Office application | Microsoft Support

    If possible, I recommend going directly with Online Repair, as it is generally more thorough than the repair option presented when the application crashes and can resolve issues with missing or corrupted Office files.

    In addition, I'd like to suggest another troubleshooting step. If the issue remains, test the applications in Safe Mode:

    • Press Windows + R.
    • Enter excel /safe for Excel or winword /safe for Word.

    If the applications open successfully, the issue may be caused by an add-in. In that case, disable the add-ins under File > Options > Add-ins > Manage: COM Add-ins > Go, then restart the application normally.

    User's image

    If that doesn't help, please try uninstalling and reinstalling Office.

    As a temporary workaround during troubleshooting, you can also try using Excel for the web or Word for the web.

    Please give these steps a try and let me know if you have any updates.

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  2. AI answer

    2026-08-14T09:40:27.9033333+00:00

    If clicking Repair Now from the error message only closes Excel or Word, use a full Office repair from Windows instead of the in-app prompt.

    1. Close all Office apps.
    2. Open Settings.
    3. Go to:
      • Windows 11: Apps > Installed apps
      • Windows 10: Apps > Apps and Features
    4. Find Microsoft 365 or Office.
    5. Select Modify.
    6. Choose Online Repair > Repair.
      • Quick Repair is faster, but Online Repair is the option that fully fixes corrupted Office files.
    7. Follow the on-screen steps.
    8. Restart the PC after the repair finishes.
    9. Open Excel or Word again and test.

    If Office apps still do not open after the repair, older add-ins can also cause this. Disable add-ins manually, especially older versions of ABBYY FineReader or Dragon Naturally Speaking, then try again.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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