Missing the attachment (paperclip) option in Teams

Question

Missing the attachment (paperclip) option in Teams

DF836 0

My Teams app. doesn't allow me to attach a file, pic., etc. Reading the comments, this appears to have been an issue since 2021, but I don't see a fix.

I'm experiencing this with the Teams app., teams via the web (Edge & Firefox), on 2 different laptops and my iPhone. Is there a fix?

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Answer 1

Helen Luu 2,785 Independent Advisor

Hello DF836,

Thank you for providing the details.

Based on the information you've shared, I understand that you are unable to attach files in Microsoft Teams, and the attachment option is missing in both the Teams desktop application and Teams web version.

To help me investigate further, could you please provide the following information:

Are any of your colleagues experiencing the same issue, or is it only affecting your account?
Were you previously able to attach files in Teams without any issues? If so, when did the problem start?
Have there been any recent changes to your account such as email address, display name... or the account is recreated?

Since the Teams file attachment feature relies heavily on OneDrive, as attached files are stored in your OneDrive account, I would also like you to verify whether your OneDrive is functioning correctly.

Sign in to OneDrive.
Click the Settings (gear) icon in the upper-right corner.
Select OneDrive Settings.
In the left pane, choose More Settings.
Scroll to the bottom of the page and review the URL.

The URL should have a format similar to:

https://tenant-my.sharepoint.com/personal/username_domain_com/_layouts/15/onedrive.aspx

Please ensure that:

The username_domain_com becomes ******@domain.com
There are no additional numbers, such as "1" or "2", appended to the username portion of the URL.

If you notice extra numbers or the URL does not correspond to your current account, it may indicate that your OneDrive site is not properly associated with your Teams account, which could cause attachment-related issues.

Additionally, if you are unable to access OneDrive at all, please contact your IT administrator to verify:

Your OneDrive license assignment.
Whether the OneDrive site has been successfully provisioned.

Please let me know the results of the above checks. This will help me to narrow down the issue and provide the appropriate next steps.

I look forward to your update.

DF836 0 Reputation points

2026-08-13T19:38:41.83+00:00

My colleagues are not experiencing issues on their phones. (Not sure if they're using laptops.)

Looking back at previous chats, it appears I had the option.

Not sure when it started since I haven't used Teams in quite a while.

I'm experiencing the issue on 2 PC's and my iPhone.

We don't use OneDrive. We have our own server.
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-13T19:46:31.8666667+00:00

Hi,

May I know which subscription plan you're currently using? You can find this information by going to My Account, then selecting Subscriptions from the left-side menu, or clicking View Subscriptions in the center of the screen.

Also, even if you don't use OneDrive, are you able to access OneDrive from the App Launcher within Teams web?
DF836 0 Reputation points

2026-08-13T19:56:00.9666667+00:00

Microsoft 365 Lighthouse (Plan 1)

To-Do (Plan 1)

Exchange Online (Plan 1)

No, we've removed the OneDrive app. from our laptops because it is signing them in automatically. I'm the Admin and do not share login credentials to any MS platforms. There is one PC that has consistently been logged into OneDrive though the person using it insist he has not. Then we see his files (he saves on his PC in our Excel, Word, etc.) in our lists.
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-14T07:34:48.03+00:00

Hi,

It appears that the licenses assigned to your account do not include OneDrive. As a result, attaching files in Microsoft Teams using a work account will not be available, since Teams stores file attachments in OneDrive.

Your colleague is still able to share photos or videos, as media uploaded through Teams can be stored in a different location. However, the license currently assigned to you also does not include Microsoft Teams, which limits these capabilities.

Could you please provide me which Teams version are you using?
DF836 0 Reputation points

2026-08-17T14:02:12.51+00:00

Good morning Helen. My techs use our license, provided them from our subscription, so why do they have it and I don't?
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-18T15:03:43.59+00:00

Hi,

To clarify, it is possible to share photos or videos through Teams, as media uploads are supported. However, file uploads/attachments are currently unavailable because the required license is not assigned.

If possible, you may consider starting a trial subscription that includes OneDrive Plan 1. This will enable file sharing functionality and allow you to upload and share files without any issues.
DF836 0 Reputation points

2026-08-19T00:44:39.54+00:00

This is absolutely incorrect! I can't add photos AND THAT IS THE PROBLEM! My techs can add them via their logins and I'm paying for their licenses. So the question is, why can't I?

Are you a bot or a real person? Do you understand the issue? I'm thinking you do not.

I pay for our licenses.

Our techs can include pictures, but I can not.

They can do so via Teams app on their phones and PC's.

I can not.

I was not able to login via my iPhone until I changed it to "Personal" account and not "Work". I need real answers here, not some BOT responses.
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-19T16:24:34+00:00

Hi,

To ensure that you receive the most accurate information and the appropriate assistance, I would recommend contacting Microsoft Support directly. The support team have access to internal diagnostic tools that are not available through the community forum, which can help them investigate the issue in greater detail. If necessary, they may also be able to arrange a remote support session to review the issue with you and gather additional information.

As this is a community support forum and I am a user, I do not have access to Microsoft's internal systems or the permissions required to investigate tenant-specific information.

If you are a Microsoft 365 administrator, you can create a support request by following the guidance in Get support - Microsoft 365 admin

If you are unable to access the Microsoft 365 admin center yourself, please contact global administrator within your organization and ask them to create the support request on your behalf.

I understand that situations like this can be frustrating, and I appreciate your patience. Microsoft Support will be in the best position to review your environment and provide further assistance. I hope you're able to get this resolved quickly.
DF836 0 Reputation points

2026-08-19T17:07:51.9533333+00:00

Aaaahhhh... I thought you were with MS. Okay, will do. Thanks...
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-20T12:20:50.1466667+00:00

Thank you so much for your understand. I hope your issue will be resolved soon.