Windows 10 crashes after upgrade

bob herrmann 0 Reputation points
2026-08-12T20:42:45.7433333+00:00

My windows 10 crashed after an 11 aug 2026 upgrade. The same thing happened in may/june and i had to restore to factory. Is this reoeated failure being caused by AI programing? Iis this a ploy to get users to buy windows 11? It is very disappointing.

Windows for home | Windows 10 | Windows update

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  1. Lester Bernard Reyes 84,285 Reputation points Independent Advisor
    2026-08-13T00:19:11.83+00:00

    No worries, you can also use your preferred cloud storage to upload and share the logs.

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  2. Lester Bernard Reyes 84,285 Reputation points Independent Advisor
    2026-08-12T23:53:19.8533333+00:00

    Hi, thank you for that information. Can you upload the .Evtx format on OneDrive? Then create a shareable link. I'd appreciate if you can provide all the System logs, so I can backtrack and compare the logs from the previous date to the latest one.

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  3. Lester Bernard Reyes 84,285 Reputation points Independent Advisor
    2026-08-12T22:28:31.2966667+00:00

    Hi, I'm Bernard. I'm happy to help!

    Just to confirm, can you still use the affected device? If so, I need to analyze the error. Can you please check the System logs on the PC so I can further examine the root cause of the issue?

     

    To share the System logs, please follow the steps in the link below:

     

    Press the Windows key + X, then select "Event Viewer"

    Click the drop-down of "Windows logs"

    Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

    On the right pane, click "Save Filtered Log File As..."

    Save the System logs file to your desktop and share it by following the steps from the link:

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

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  4. bob herrmann 0 Reputation points
    2026-08-12T20:46:33.6+00:00

    I do not beleive microsoft is so incompetent that they would issue a second upgrade that crashes windows 10.

    Perhaps they should use some human programmers or run a test before issing such a defective program

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  5. AI answer

    2026-08-12T20:43:05.1133333+00:00

    The available information does not support the idea that Windows updates are intentionally designed to force a move to Windows 11 or that “AI programming” is causing the failure.

    What is supported is that Windows upgrade and update failures commonly happen because of driver problems, external hardware, third-party antivirus, outdated software, disk issues, or other setup errors.

    For a Windows 10 crash after an update, the supported self-service steps are:

    1. Disconnect nonessential hardware such as USB drives, printers, scanners, speakers, and docking stations.
    2. Make sure Windows is fully updated, including hardware drivers.
    3. Uninstall non-Microsoft antivirus software temporarily before retrying updates.
    4. Uninstall nonessential or outdated software that could interfere with setup.
    5. Run the Windows Update troubleshooter:
      • Start > Settings > System > Troubleshoot > Other troubleshooters
      • Find Windows Update and select Run.
    6. Check Device Manager for driver errors:
      • Open Device Manager
      • Look for devices with a yellow exclamation mark
      • Update or uninstall the affected device driver.
    7. Check the disk for errors from an elevated Command Prompt:
      • chkdsk /f C:
      • Restart if prompted.
    8. Repair system files from an elevated Command Prompt:
      • DISM.exe /Online /Cleanup-image /Restorehealth
    9. Use SetupDiag to analyze upgrade logs if the problem happens during an upgrade.

    Important: chkdsk /f and DISM require administrator permissions, and disk repair may require a restart.

    Windows 10 support has ended on October 14, 2025, and the recommendation is to move to Windows 11 if the PC supports it.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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