Remote server cannot be accessed by user of remote server

Question

Remote server cannot be accessed by user of remote server

Nancy Burford 0

Remote user cannot access remote server Was setup and used now not working

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Answer 1

Hello @Nancy Burford

Since the remote connection was previously working and has now stopped, we’ll need a little more information to identify the cause.

If you're referring to Remote Desktop (RDP), please check:

Confirm the remote computer is powered on and reachable.
Verify Settings → System → Remote Desktop is still enabled on the remote computer.
Confirm the user is still authorized for Remote Desktop access.
On the remote computer, check that Remote Desktop Services is running:
- Get-Service TermService
From the user's computer, test RDP connectivity:
- Test-NetConnection <server-name-or-IP> -Port 3389

If TcpTestSucceeded is False, investigate the Windows Firewall, network/VPN connectivity, and any firewall between the two systems. Microsoft – Remote Desktop troubleshooting

Please also provide the exact error message displayed when the user attempts to connect, along with the Windows versions of the client and remote server. That will help narrow down whether this is a connectivity, authentication, permissions, or RDP service issue.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.