Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Hello @Ryan-N , have you find a solution about this issue ?
Teams freezes up when scrolling with mouse in contact people list
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Troublefield, David SE-AM-FS
25
Reputation points
For the last couple of days, every time I scroll with my mouse to view my people list of contacts, Teams freezes up. I have to quit and restart. Happens everytime. Turned off GPU accelerator, cleared cache. Reboots. Locks up everytimes.
Microsoft Teams | Microsoft Teams for business | Other
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Tobias E 15 Reputation points2026-08-24T13:01:04.0566667+00:00 I have an ongoing ticket with Microsoft Support on this. They just asked me to collect the HAR-file from Teams Web or collect the support files from the Teams client on Windows. Neither of them work when reproducing the problem since Teams just freezes. Next step was I asked the support agent to get back to me so they can remote control the user to have a look at the problem. Hopefully that will happen later this week. Will keep you guys posted!
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Tobias E 15 Reputation points
2026-08-28T06:21:09.2133333+00:00 As mentioned before I have an ongoing ticket with this. After remoting into the affected users and collecting a bunch of logs, the support team over at Microsoft reviewed those and as expected it's a backend problem. This is what they answered:
"After further review and consultation with our internal teams, we have identified that this matter is related to a known service incident. Our back-end engineering team is actively investigating the issue and working to determine the underlying cause, as well as implementing the necessary actions to mitigate the impact and restore normal service functionality.
Please be assured that this incident is receiving ongoing attention from the appropriate teams, and they are prioritizing the investigation to reach a resolution as quickly as possible. As soon as we receive any new information, progress updates, or a confirmed resolution from our back-end team, I will proactively reach out to keep you informed. In the meantime, please do not hesitate to let me know if you observe any changes in behavior, have additional questions, or require further assistance."
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Hella Deutschmann 15 Reputation points2026-09-07T08:08:26.5733333+00:00 Any feedback regarding the Teams issue with the People's App?
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7 answers
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Nomis 0 Reputation points2026-08-24T12:34:48.77+00:00 -
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Ryan-N 15,565 Reputation points Microsoft External Staff Moderator2026-08-25T17:49:23.35+00:00 Hi Nomis,
Since I am unable to reproduce the issue in my environment, I cannot determine the exact root cause at this time.
In this situation, I recommend that you contact Microsoft Technical Support for further investigation and more in-depth troubleshooting of the issue.
In the meantime, you may continue to follow this discussion thread to receive the latest updates from Tobias E.
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Ryan-N 15,565 Reputation points Microsoft External Staff Moderator
2026-08-11T19:01:18.9033333+00:00 Hi Troublefield, David SE-AM-FS,
Welcome to the Microsoft Q&A forum.
Thank you for sharing this information.
Based on my test environment, when I navigate to People > Contacts, I am unable to reproduce the same issue.
I can also see that you have already performed numerous troubleshooting steps, but unfortunately the issue has still not been resolved.
In this situation, I recommend creating a support ticket with Microsoft Technical Support so that they can conduct a more in-depth investigation. They have access to the necessary tools and resources to determine whether the issue is related to device configuration, the operating environment, or a recent Teams update.
To contact Microsoft Technical Support, please refer to the following documentation:
Get support - Microsoft 365 admin | Microsoft Learn
If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.
I look forward to continuing the conversation.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Hella Deutschmann 15 Reputation points
2026-08-13T10:06:03.05+00:00 This is happening to all the users, that use the people app with contacts and categories. This has started right after the latest update from Teams 26198.304.4946.9672.
The reset of Teams, lasts only until the next restart of the PC. Then you have to reset Teams again.
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