My contact keeps sending messages, but no one can receive?

Hi MAJO IC

I’m sorry to hear that your contact’s messages are not reaching anyone in Microsoft Teams. I understand how disruptive this can be, especially when the messages appear to send normally.

Please ask the sender to try the following:

• Fully quit Microsoft Teams, reopen it, and try sending a new test message.
• Confirm that the internet connection is working correctly.
• Sign out of Teams, then sign back in.
• Sign in to Teams on the web using the same account and test whether a message can be delivered there.

If messages can be sent from Teams on the web, the incident may be related to an issue with the desktop or mobile app. If messages are still not delivered on the web and the incident affects all contacts, please share the result so I can assist you further.

Please feel free to let me know if you have any further updates. Thanks.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.