My Photo designer App no longer saves changes I make when I save them as a copy under a different name.

Question

My Photo designer App no longer saves changes I make when I save them as a copy under a different name.

Dr Mark Kent 0

My Photo designer App no longer saves changes I make when I save them as a copy under a different name. It keeps the photo as the original was.

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Answer 3

Lucus-V 12,525 Microsoft External Staff Moderator

Hi Dr Mark Kent,

To help us narrow this down, could you please provide a few more details?

What is the exact name of the application you're using? Your post mentions a "Photo designer App," but we're not sure which photo editing application that refers to.
Does the issue occur with all photos or only specific images?
Where are the photos stored: on your local PC, an external drive, or cloud storage such as OneDrive?
When you select Save a copy with a new file name, is the new file created successfully but contains the original unedited image, or do you receive an error message?
Approximately when did the issue start?
What is your Windows version?

With those details, we can better determine whether this is an application-specific issue or a problem with how the edited copy is being saved.

Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-08-10T15:34:20.4966667+00:00

Hi Dr Mark Kent,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
Dr Mark Kent 0 Reputation points

2026-08-12T15:46:56.5233333+00:00
Dear Lucas

Thanks for responding.

Answering your questions copied below, please see my responses adjacent.

What is the exact name of the application you're using? Your post mentions a "Photo designer App," but we're not sure which photo editing application that refers to. Microsoft Photos App, using their Designer application.

Does the issue occur with all photos or only specific images? Seems to be all photos.

Where are the photos stored: on your local PC, an external drive, or cloud storage such as OneDrive? Stored on my PC and on my backup (OneDrive)

When you select Save a copy with a new file name, is the new file created successfully but contains the original unedited image, or do you receive an error message? Saves under the new name but is unedited.

Approximately when did the issue start? About 10 days ago.

What is your Windows version? Windows 11
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-08-12T16:32:51.67+00:00
Hi Dr Mark Kent,

Thank you for the information.

Could you please try the following troubleshooting steps and let us know the results?

Open a photo stored locally on your PC (not from a OneDrive-synced folder), make a simple edit, and then use Save a copy.

Save the edited copy to a different local folder, such as Pictures\Test.

Open the newly saved file in a different application (for example, Paint) and check whether the edits appear there.

Please let us know whether saving changes to the original file works correctly, or if the issue only occurs when using Save a copy.

Try repairing the Photos app:

Settings > Apps > Installed apps

Locate Microsoft Photos

Select Advanced options

Choose Repair

If the issue persists, try Reset

Also, have there been any recent updates to Windows or the Microsoft Photos app around the time the issue began?
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-08-13T15:17:52.0566667+00:00

Hi Dr Mark Kent,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
Dr Mark Kent 0 Reputation points

2026-08-16T11:00:15.2133333+00:00

I have tried most of the suggestions. I have exactly the same issue on another PC as well.
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-08-16T16:37:12.0433333+00:00

Hi Dr Mark Kent,

If you open the newly saved file with another application, does it show edited or unedited photo?
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-08-24T16:32:57.08+00:00

Hi Dr Mark Kent,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
Dr Mark Kent 0 Reputation points

2026-08-30T11:45:04.93+00:00

Sorry for the delay. Unfortunately, I've tried everything suggested but cropping appears to be the issue. Other changes are however saved but not anything that I crop. I can crop and save using the edit button top left but not in the Microsoft designer photo program itself.
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-08-30T15:57:20.3466667+00:00

Hi Dr Mark Kent,

Could you please describe the step-by-step you've done to edit and save the picture?
Dr Mark Kent 0 Reputation points

2026-09-03T18:03:14.2533333+00:00

I use Photo designer to edit.

I select 'crop'

I 'save as copy' into the same folder where the photo originates under a new name

When I open the new copy, it is unchanged without the cropped changes made.
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-09-05T15:35:31.04+00:00

Hi Dr Mark Kent,

When you open the photo to edit, did you select it from Photos Gallery, or you open the photo on File Explorer?
Dr Mark Kent 0 Reputation points

2026-09-09T15:41:12.56+00:00

The photos are stored in a document folder on OneDrive. They are opened from within that folder.
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator

2026-09-09T15:44:43.7433333+00:00
Hi Dr Mark Kent,

Since the photos are stored in a OneDrive folder, could you try a quick test?

Copy one of the affected photos to a local folder that is not synced with OneDrive (for example, a folder on your Desktop).

Make an edit to the copied photo.

Use Save a copy and give it a different name.

Check whether the saved copy contains the edit.

Please let us know the result. If the edits save correctly outside of OneDrive, that would suggest the issue may be related to how the files are being synchronized or managed in the OneDrive folder. If the problem occurs in both locations, we'll continue investigating the application that's being used to edit the photos.

Also, could you confirm the exact name of the photo editing application you're using? This will help us determine the appropriate troubleshooting steps.