Copilot created agent - Your organization has prevented this agent from being installed

Question

Copilot created agent - Your organization has prevented this agent from being installed

DT_2026 45

A user created a Copilot agent and shared with other users in the tenancy.
However, users get this error when try to install it.

User's image

Where to allow the agent for installation?

0 comments

3 answers

Your answer

Answer 1

Allow it in the Microsoft 365 admin center agent controls.

Use these checks in order:

Go to Microsoft 365 admin center → Agents → Settings → User access.
- Set access to All users or Specific users/groups.
- If No users is selected, nobody in the tenant can install or use agents.
In Microsoft 365 admin center → Agents → Settings → Allowed agent types:
- Enable Allow apps and agents built by your organization for a tenant-created custom agent.
- If this is off, those agents do not appear for users in the Agent Store.
If the agent was published to the organization, check Agents → All agents.
- Review the agent in inventory.
- Make sure it is not blocked.
- If needed, assign/deploy it to the required users or groups.
If users requested the agent and it is blocked by policy:
- Go to Agents → All agents → Requests.
- Find the request with state Allow user to install.
- Unblock agent, then Approve the request.
If the agent was shared from Agent Builder, check org sharing policy.
- In the Microsoft 365 admin center, admins can set sharing to All users, Specific users or groups, or No users.
- If org-wide sharing is disabled, Anyone in your organization is unavailable for new sharing actions.

If the agent is being deployed through Teams as a custom app, the Teams custom app setting can also affect installation. That setting applies to all custom Teams apps and custom agents available in the tenant, not only one Copilot agent. A more targeted approach is per-app assignment to specific users or groups instead of enabling tenant-wide installation.

Answer 2

Hani-Ng 1,130 Independent Advisor

Hi DT_2026

The error in your screenshot: "Your organization has prevented this agent from being installed" typically means the tenant's Agent governance policies are blocking user-created Copilot agents. As a Microsoft 365 administrator, you can check the following settings in the Microsoft 365 Admin Center:

Verify User Access to Agents

Go to Microsoft 365 Admin Center > Agents > Settings > User access and make sure access is set to: All users ot the users/groups who should be allowed to install agents If No users is selected, users cannot install or use agents.

Verify Allowed Agent Types

Go to Microsoft 365 Admin Center > Agents > Settings > Allowed agent types and ensure that the option allowing agents built by your organization (Agent Builder / Copilot Studio custom agents) is enabled. If organizational custom agents are blocked, users will see installation restrictions similar to the screenshot.

Check Whether the Agent Is Blocked

Go to Microsoft 365 Admin Center > Agents > All agents > Locate the agent and verify that its status is not Blocked. If it is blocked, unblock it or assign/deploy it to the appropriate users or groups.

Review Agent Requests

If the agent was recently published/shared: Microsoft 365 Admin Center > Agents > Requests Some tenant configurations require admin approval before users can install published agents. Approve the request if it is awaiting review.

Check Agent Sharing Policy

For agents created using Copilot Agent Builder, verify that organization sharing is allowed. If tenant sharing is configured as No users, users cannot install agents shared by other employees.

For your detailed information, you can refer to:

Agent settings in Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

Deploy agents for Microsoft 365 Copilot | Microsoft Learn

I hope this helps.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hani-Ng 1,130 Reputation points Independent Advisor

2026-08-08T02:56:21.99+00:00

Hi DT_2026

I just wanted to follow up to see if you have any updates or need any additional information. Please feel free to let me know!
Melvin Jose 20 Reputation points

2026-08-24T05:09:38.99+00:00

@Hani-Ng Can I clarify on those settings please. As far as I know I have got it set to a restricted governance environment. But peer to peer sharing should be possible.

User access - Specific Users and Groups (My target user is part of the Group)
Allowed Agent Types - None Selected (The setting description says, "Manage what types of agents users can see in their store"; I don't them to access them via the store but via a sharing link)
Agent Sharing Policy - No users (Again, the setting description says, "Users who are restricted from sharing with anyone can still share their agents with individual users and security groups". So, can't share with "Everyone" but can share with "individual users and groups" - thats exactly what I'm after.

I have verified that the agent is not blocked and have confirmed with the owner that its not submitted for approval on the store.

Why would I still be having this error? To me, it should work. To add a bit more context, I have shared agents that are built in the CoPilot studio via links and they work for the same user who sees this error.
Hani-Ng 1,130 Reputation points Independent Advisor

2026-08-24T09:58:44.06+00:00

Hi Melvin Jose

Since this involves a different set of requirements from the original question, it would be best to create a new thread and include these details there. This helps keep discussions focused on a single issue and makes it easier for forum members to provide guidance specific to your scenario.

Thank you for your understanding.
Melvin Jose 20 Reputation points

2026-08-24T20:59:53.08+00:00

@Hani-Ng New thread created - https://learn.microsoft.com/en-us/answers/questions/5984459/cannot-share-copilot-agent-error-your-organization

Answer 3

DT_2026 45

A user sent a link to other users but didn't share the agent.
The issue has been sorted.

Hani-Ng 1,130 Reputation points Independent Advisor

2026-08-11T04:42:36.2533333+00:00

Hi DT_2026

Thanks for the update. Glad to hear the issue is resolved, and I appreciate you sharing!
Melvin Jose 20 Reputation points

2026-08-24T04:58:45.0466667+00:00

@DT_2026 Can you explain the difference? My agent is built in Agent Builder (no CoPilot Studio) and the setting to Share and Copy link are the same. See screenshot. I cannot find a different setting.