Not able to do Profile printing

Promise Sanipe 0 Reputation points
2026-08-07T02:44:36.5733333+00:00

I cannot print a tax return in profile in order to send it out to clients. Is there a workaround to this problem?

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Daphne Huynh (WICLOUD CORPORATION) 985 Reputation points Microsoft External Staff Moderator
    2026-08-11T07:09:31.4033333+00:00

    Welcome to Microsoft Q&A!

    Thank you for providing the detailed information.

    Based on your description, if you're unable to print a tax return directly from ProFile, a common workaround is to generate the return as a PDF first and then print the PDF rather than printing directly from the application. This can help bypass printer driver or permissions-related issues. Additionally, please verify the following:

    • ProFile is updated to the latest version.
    • A default printer is configured in Windows.
    • Printing works from other applications, such as Notepad or Microsoft Word.
    • There are no pending or stuck print jobs in the printer queue.
    • Running ProFile as Administrator allows printing. If it does, the issue may be related to printer permissions or security settings.

    If creating a PDF also fails, try File -> Print/Email PDF- > Build PDF in ProFile. If ProFile is unable to generate the PDF, the issue may be related to permissions on the ProFile data folders and may require further review.

    If the information provided is helpful, please click Accept Answer.

    Thank you for choosing Microsoft Q&A!

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.