Freezing Issue?

Avant Drummond 5 Reputation points
2026-08-05T18:51:44.66+00:00

i finally got back into windows after the bitlocker bug i had for a few days, but now i have another issue. when i tried to turn off touchpad the whole thing froze. The mouse, everything. So I restarted the computer in an attempt to fix it but it took me to an option “choose how you want to sign in” but I can’t because my mouse is frozen still, so I might be soft locked

How to fix this

Windows for home | Other | Search, touch, and mouse
Answer recommended by moderator
Avant Drummond 5 Reputation points
2026-08-05T19:32:59.8133333+00:00

nvm all I had to do was turn touchpad on its fixed

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  1. AI answer

    2026-08-05T18:52:02.9633333+00:00
    1. First check the mouse/touchpad hardware basics:
      • If using a USB mouse, unplug it, wait briefly, then plug it back in.
      • Try a different USB port.
      • If a USB hub is in use, remove it and connect the mouse directly to the PC.
      • If the device is wireless, reconnect the receiver or use the device reset button if available.
      • Make sure the device has power or fresh batteries.
    2. Since the system is freezing, test whether Windows is still partially responsive:
      • Press Ctrl+Alt+Delete and see whether the screen responds.
      • If possible, try accessing the PC remotely or check whether it responds on the network.
    3. If the PC becomes usable again after restart, review logs for what happened:
      • Open Event Viewer and review Windows Logs for System and Application errors around the freeze time.
      • Look for application crashes, critical system service errors, and related system errors.
    4. Generate a diagnostics report after the system is stable:
      • Run perfmon /report
      • This creates a System Diagnostics report that can help identify driver or system issues.
    5. If freezes continue and the system is still running but locked up, collect a memory dump for deeper troubleshooting:
      • Configure Windows for a Complete Memory Dump using Sysdm.cpl → Advanced → Performance → Settings → Advanced → Change to verify paging file settings.
      • Then go to System Properties → Advanced → Startup and Recovery → Settings and set Write Debugging Information to Complete Memory Dump.
      • Ensure pagefile.sys is on the system drive and is at least 100 MB larger than installed RAM, and that the drive has more free space than physical RAM.
      • To allow manual dump generation, enable the CrashOnCtrlScroll registry value under:
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\Parameters
      • Create CrashOnCtrlScroll as REG_DWORD with value 1, then restart.
      • When the system freezes, hold the right Ctrl key and press Scroll Lock twice to generate a dump.
      • Warning: registry changes can cause serious problems if done incorrectly. Back up the registry first.
    6. If the issue is specifically the touchpad or mouse device, also verify the device connection and power state, and remove any hub or wireless receiver issues before assuming Windows corruption.

    References:

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