Enter the system password

Christopher Nicholson 0 Reputation points
2026-08-04T22:53:22.14+00:00

Surface UEFI stetting have been protected by a system password.

I had bought this surface pro off an auction site and need system password to continue. How do I get this password?

*surface pro

Surface | Surface Pro | Safety and security

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-08-04T22:53:31.0466667+00:00

    The Surface UEFI password cannot be reset, and Microsoft cannot retrieve it.

    For a Surface bought from an auction site, the supported options are:

    1. Check with the previous owner or the organization that managed the device to get the UEFI password.
    2. If the device was managed by an IT department or another owner, contact them for the password.
    3. If that is not possible, use Microsoft service and support options that may be available to assist:
      • Send the device to Microsoft for service
      • Use an in-person service center where available
      • Review self-repair options if technically experienced

    If the device is part of an enterprise, UEFI settings may be locked to enterprise specifications.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
    2026-08-04T23:38:16.2233333+00:00

    Contact the seller first. This is the fastest path — ask them directly for the UEFI password or to have it removed before you accept the item.

    Many Surfaces sold at auctions come from businesses or schools that set a UEFI password before disposing of the device.

    Contact Microsoft Support. They may be able to tell you whether the device is still managed or under warranty, but Microsoft generally cannot remove or recover a forgotten UEFI password for security reasons.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.