I am unable to hear notifications on email or Teams.

Hi,

If notifications are appearing on your screen but you are not hearing any sound, please check the following settings:

Microsoft Teams

1. Open Teams > Settings > Notifications & activity.
2. Under Sound, make sure Play sounds with notifications is enabled.
3. Also confirm that sound notifications for calls and meetings are turned on.

Outlook

1. Open Outlook > File > Options > Mail.
2. Under Message arrival, ensure Play a sound is checked.

Windows Settings

1. Go to Settings > System > Notifications.
2. Verify that notifications are enabled for both Microsoft Teams and Outlook.
3. Confirm that your device volume is turned up and that Do Not Disturb/Focus Assist is not enabled.

For more information, please refer to the following link:

• Manage notifications in Microsoft Teams
• Set sound notifications in Teams
• Turn sound effects on or off in Outlook

I hope this information is useful.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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