Azure for Students verification blocked - academic email already used

Question

Azure for Students verification blocked - academic email already used

Raisul Maharub 0

I have two Microsoft accounts: [@gmail.com] and [@gmail.com]. I only have one academic email, [@ustc.ac.bd] (USTC, Bangladesh). I signed up for Azure using [@gmail.com] and verified my student status with this academic email, but ended up enrolled in the standard Free Trial ($200/30 days) rather than Azure for Students, apparently due to a mistake during signup. I am now trying to apply for Azure for Students on [@gmail.com] using the same academic email, and receive: "This email account has already been used for verification this year." Could you advise whether it's possible to either (a) move my academic verification to [@gmail.com] so I can access Azure for Students there, or (b) apply Azure for Students benefits directly to [******@gmail.com] instead?

Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T07:19:30.5666667+00:00

Hey there, Raisul Maharub

It sounds as though you have already signed up for the Azure Students subscription. Please can you sign into your account on the subscriptions page on the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Subscriptions

What subscriptions do you see on that page?

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-29T08:42:59.82+00:00

Thanks Nathan. I only see one subscription, "Azure subscription 1," status Active. Checking the Credits section, the source shows "Azure sign-up credit," $200, effective 7/24/2026, expiring 8/23/2026 . So, this appears to be the standard Free Trial, not Azure for Students. I don't see a separate Azure for Students subscription anywhere on this account (******@gmail.com). The verification block is happening on my other account (******@gmail.com), where I'm trying to apply for Azure for Students using the same academic email, since it's the only one I have.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T10:10:45.4633333+00:00

Hey there, Raisul Maharub

I only see one subscription, "Azure subscription 1," status Active. Checking the Credits section, the source shows "Azure sign-up credit," $200, effective 7/24/2026, expiring 8/23/2026. So, this appears to be the standard Free Trial, not Azure for Students.

You are right with that it is an Azure free trial subscription. Please can you tell me if you signed up for the Azure free trial before the Azure students subscription?

The verification block is happening on my other account, where I'm trying to apply for Azure for Students using the same academic email, since it's the only one I have.

Once you have applied for the Azure student subscription, and the registration was successful, you will not be able to apply for the subscription again for another year. So if you applied for the subscription on the 24th July, you will have to wait until the 24th June to renew the subscription, as you can renew around a month before it expires through the email they send you or the Education service blade.

Having a free trial subscription applied when signing up to the Azure student subscription is something I haven't seen before. Please can you provide a link to the sign-up form you used originally?

Please can you sign into the Education service blade here: https://portal.azure.com/#view/Microsoft_Azure_Education/EducationMenuBlade/~/overview

Do you see a banner at the top asking you to sign up for Azure students or no banner?

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-29T15:21:15.07+00:00

Hi Nathan, to answer your questions:

Sequence: I clicked "Azure for Students" first and completed academic verification with my academic email in one sitting. I didn't sign up for the Free Trial separately or beforehand, the Free Trial was simply the outcome of that one attempt.

I don't have the original sign-up link saved, but it followed the pattern signup.azure.com/studentverification.

I just checked the Education service blade on this account (******@gmail.com) screenshots attached. There's no "you're already a student" banner. Instead there's a red banner saying: "We are sorry, we couldn't confirm you have accepted the Azure Dev Tools for Teaching terms and conditions. Please accept the terms here." On the "Get started" tab, there's still an active "Redeem student credits... Activate offer" button, suggesting this account was never actually enrolled in Azure for Students, despite completing academic verification on it.

Should I try clicking "Activate offer" on this account and report back what happens.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T15:48:15.5033333+00:00

Hey there, Raisul Maharub

As far as I am aware, the activate offer will take you to the sign-up page where you can sign up for the offer. Instead, could you try seeing if clicking onto accept the terms and conditions for the service. Does this allow the subscription to show for you?

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-29T16:37:34.9633333+00:00

Hey Nathan, I accepted the terms and conditions, reloaded the page but there is no change in the subscription tier.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T17:03:49.1533333+00:00

Hey there, Raisul Maharub

Thanks for the update. Just in case we are not missing the obvious. Please can you try signing into your other accounts on the Education blade using the link provided?

I just don't want to not check the obvious, for it to turn out that the subscription was applied to a different account because the form signed you into an account automatically.

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-30T06:36:53.51+00:00

Hey Nathan,
Tried signing in directly as [@ustc.ac.bd] through the consumer Microsoft login, it returned "This username may be incorrect... otherwise, contact your admin," meaning it's not recognized as a sign-in identity through this path at all. So there's no separate account holding the benefit, the email only ever functioned as verification data on [@gmail.com]. I think we've ruled out the account-mixup possibility. Given that, is there anything else you can check on your end, or would this need to go through a formal Microsoft support ticket at this point?

1 answer

Your answer

Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T07:19:30.5666667+00:00

Hey there, Raisul Maharub

It sounds as though you have already signed up for the Azure Students subscription. Please can you sign into your account on the subscriptions page on the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Subscriptions

What subscriptions do you see on that page?

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-29T08:42:59.82+00:00

Thanks Nathan. I only see one subscription, "Azure subscription 1," status Active. Checking the Credits section, the source shows "Azure sign-up credit," $200, effective 7/24/2026, expiring 8/23/2026 . So, this appears to be the standard Free Trial, not Azure for Students. I don't see a separate Azure for Students subscription anywhere on this account (******@gmail.com). The verification block is happening on my other account (******@gmail.com), where I'm trying to apply for Azure for Students using the same academic email, since it's the only one I have.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T10:10:45.4633333+00:00

Hey there, Raisul Maharub

I only see one subscription, "Azure subscription 1," status Active. Checking the Credits section, the source shows "Azure sign-up credit," $200, effective 7/24/2026, expiring 8/23/2026. So, this appears to be the standard Free Trial, not Azure for Students.

You are right with that it is an Azure free trial subscription. Please can you tell me if you signed up for the Azure free trial before the Azure students subscription?

The verification block is happening on my other account, where I'm trying to apply for Azure for Students using the same academic email, since it's the only one I have.

Once you have applied for the Azure student subscription, and the registration was successful, you will not be able to apply for the subscription again for another year. So if you applied for the subscription on the 24th July, you will have to wait until the 24th June to renew the subscription, as you can renew around a month before it expires through the email they send you or the Education service blade.

Having a free trial subscription applied when signing up to the Azure student subscription is something I haven't seen before. Please can you provide a link to the sign-up form you used originally?

Please can you sign into the Education service blade here: https://portal.azure.com/#view/Microsoft_Azure_Education/EducationMenuBlade/~/overview

Do you see a banner at the top asking you to sign up for Azure students or no banner?

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-29T15:21:15.07+00:00

Hi Nathan, to answer your questions:

Sequence: I clicked "Azure for Students" first and completed academic verification with my academic email in one sitting. I didn't sign up for the Free Trial separately or beforehand, the Free Trial was simply the outcome of that one attempt.

I don't have the original sign-up link saved, but it followed the pattern signup.azure.com/studentverification.

I just checked the Education service blade on this account (******@gmail.com) screenshots attached. There's no "you're already a student" banner. Instead there's a red banner saying: "We are sorry, we couldn't confirm you have accepted the Azure Dev Tools for Teaching terms and conditions. Please accept the terms here." On the "Get started" tab, there's still an active "Redeem student credits... Activate offer" button, suggesting this account was never actually enrolled in Azure for Students, despite completing academic verification on it.

Should I try clicking "Activate offer" on this account and report back what happens.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T15:48:15.5033333+00:00

Hey there, Raisul Maharub

As far as I am aware, the activate offer will take you to the sign-up page where you can sign up for the offer. Instead, could you try seeing if clicking onto accept the terms and conditions for the service. Does this allow the subscription to show for you?

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-29T16:37:34.9633333+00:00

Hey Nathan, I accepted the terms and conditions, reloaded the page but there is no change in the subscription tier.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-29T17:03:49.1533333+00:00

Hey there, Raisul Maharub

Thanks for the update. Just in case we are not missing the obvious. Please can you try signing into your other accounts on the Education blade using the link provided?

I just don't want to not check the obvious, for it to turn out that the subscription was applied to a different account because the form signed you into an account automatically.

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-07-30T06:36:53.51+00:00

Hey Nathan,
Tried signing in directly as [@ustc.ac.bd] through the consumer Microsoft login, it returned "This username may be incorrect... otherwise, contact your admin," meaning it's not recognized as a sign-in identity through this path at all. So there's no separate account holding the benefit, the email only ever functioned as verification data on [@gmail.com]. I think we've ruled out the account-mixup possibility. Given that, is there anything else you can check on your end, or would this need to go through a formal Microsoft support ticket at this point?

Answer 1

Nathan Roberts (SN) 12,846 Student Ambassador Volunteer Moderator

Hey there, Raisul Maharub

Thanks for confirming this.

Please can you sign into your Microsoft account on the help & support blade here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Please can you create a support request using the "Create a support request" button at the top

User's image

Please briefly describe the issue you are facing, then select billing and the Azure free trial subscription.

The support workflow does provide you articles that try and resolve your problem. Please scroll down to the bottom of the page, where it shows a tab saying "Contact support"

This will provide another option to create a support ticket.

The support team can look into your account and see exactly what has happened.

Hope this helps,
Nathan

Raisul Maharub 0 Reputation points

2026-07-30T10:44:32.9733333+00:00

Hey Nathan, thanks for your patience, wanted to give you a full update on everything I've tried.

On the portal support ticket wizard: I've attempted this multiple times now, through several different category combinations:

Issue type: Billing → Problem type: Unexpected Charges (wrong fit, backed out)

Issue type: Subscription management → Problem type: Purchase, sign up or upgrade issues → Problem subtype: Unable to sign-up for subscription

Issue type: Subscription management → Problem type: Benefits - Offers → Problem subtype: Entitlement check

Each time, after clicking Next from "1. Problem description," I land on "2. Recommended solution," which shows a self-help article (usually "Resolve sign-up issues with Azure account/subscription creation" or similar). I scroll all the way to the bottom of these articles every time, past every collapsed section, without expanding any of them, and there is no visible "Next" button to reach "3. Additional details." The only link available is "Return to support request," which just resets me back to step 1 with the form cleared. I've tried this across Edge and Chrome, in and out of incognito/InPrivate mode, and get the identical result each time.

Given all of this, is there any way to reach a working support ticket outside of the broken wizard, a direct email, phone line, or alternate URL? I'm not looking to bypass any real verification requirement, just trying to find a working channel to actually get in front of a support agent who can look at the account directly, as you originally suggested.

Thank you again for all your help digging into this with me
Raisul Maharub 0 Reputation points

2026-07-30T11:37:35.8333333+00:00
Hi Nathan, thanks for your patience. Here's a full update on what I've tried.

Portal support ticket wizard:

I've attempted this several times, using different category combinations:

Issue type: Billing, Problem type: Unexpected Charges (wrong fit, backed out)

Issue type: Subscription management, Problem type: Purchase, sign up or upgrade issues, Problem subtype: Unable to sign-up for subscription

Issue type: Subscription management, Problem type: Benefits - Offers, Problem subtype: Entitlement check

Each time, after clicking Next from "1. Problem description," I land on "2. Recommended solution," which shows a self-help article. I scroll all the way to the bottom every time, past every collapsed section without expanding any of them, and there's no visible Next button to reach "3. Additional details." The only link available is "Return to support request," which resets me back to step 1 with the form cleared. I've tried this in both Edge and Chrome, in and out of incognito/InPrivate mode, with the same result each time.

Is there a way to reach a working support ticket outside this wizard, such as a direct email, phone line, or alternate URL? I'd like to get in front of a support agent who can look at the account directly, as you originally suggested.

Thanks again for your help troubleshooting this.

Sorry sent the same message twice.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-07-30T17:21:17.48+00:00

Hey there, Raisul Maharub

No problem at all. Please can you upload a screenshot of what you are seeing. Please make sure you do not include any PII in the screenshot such as email addresses etc...

When creating a support request, please state "Signed up for Azure Student subscription. No subscription added"

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-08-01T15:30:59.7033333+00:00

Hi Nathan, apologies for the delayed reply. Here's what I'm seeing, screenshot attached.

I went back through the support request wizard using the summary text you suggested: "Signed up for Azure Student subscription. No subscription added," with Issue type: Subscription management, Problem type: Benefits - Offers, Problem subtype: Entitlement check. I land on this "Learn how to check your entitlement" page, and there's nothing below the last collapsed section except "Give feedback." No visible way to reach "3. Additional details."
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-08-02T10:07:05.99+00:00

Hey there, Raisul Maharub

Thanks for providing the screenshots. After looking at the screenshots, I realised you haven't selected the billing team. Please make sure you select billing under the "What service are you having an issue with?"

This will allow you to see the contact support option at the bottom

Then you will see an option to create a support request

Hope this helps,
Nathan
Raisul Maharub 0 Reputation points

2026-08-02T15:51:10.84+00:00

Hi Nathan, that did it, thank you. Found the working path: Billing as the service type, then "None of the above" with Problem type "Credit request" and subtype "Help with credit request for a scenario not listed." That surfaced the Contact support tab and Create a support request button, and I was able to submit a full ticket with all the details.

Support Request ID: 2608020030000810, currently Open.

Really appreciate you sticking with this and helping me work through it. I'll update this thread once I hear back from support, in case it helps anyone else who runs into the same issue.
Nathan Roberts (SN) 12,846 Reputation points Student Ambassador Volunteer Moderator

2026-08-02T16:44:16.3166667+00:00

Awesome, Raisul Maharub

You're welcome. I am glad you have managed to get a support ticket submitted. I found recently the billing team were good at handling my request, just took them about three days to respond.

Thanks,
Nathan
Raisul Maharub 0 Reputation points

2026-08-02T17:36:32.6133333+00:00

Thanks for all your help.