How to pay a LOCKED invoice

Question

How to pay a LOCKED invoice

Gary Thorpe 0

I have had several payments come out of the account on a monthly basis and was not sure which one related to which, ie for other machines I have had. I cancelled a subscription and as a result of this my account was locked ( one drive ) where I keep files... The billing centre says the previous invoice is now locked, and to contact Azure to pay it, however I cant contact Azure as I keep going round in a LOOP when trying to describe the issue. I just need to speak to someone which is proving impossible - Any help please?

0 comments

1 answer

Your answer

Answer 1

Hi Gary,

Please create a free Billing support request by carefully following my instructions below.

1. To start the process, please navigate to below link:

https://portal.azure.com/#create/Microsoft.Support

2. Issue type: Billing, Problem type: Make a Payment, Problem subtype: Need assistance to make a payment immediately, similar to below screenshot:

User's image

3. Click Next. There will be a delay, then some Solutions will be displayed. DO NOT CLICK on any of these, instead click Return to support request in upper left corner.

User's image

4. Click Next to advance to Additional details tab. For Issue Category, select Azure - Billing Issue, if you don't have paid support plan choose Basic, continue filling out form, click Next, review information, click Create to submit case. You should receive an automated email within minutes and be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP