Can't add Google Workspace account to Gmail in BYOD work profile — "Action not allowed" despite domain allow-list (Managed Google Play Accounts binding)

Ali Hamza 0 Reputation points
2026-07-28T09:20:01.79+00:00

Environment:

  • Intune (Microsoft 365 Business Premium)
  • Android Enterprise – Personally-Owned Work Profile (BYOD), web-based / AMAPI enrollment
  • Managed Google Play binding type: Managed Google Play Accounts Enterprise (the "limited / Android only")
  • Company email is on Google Workspace (domain: contoso.com is a Workspace domain; MX points to Google)
  • Test device: Android (fully enrolled, shows Compliant)

Goal: Allow users to access ONLY their company Google Workspace mailbox (******@contoso.com) via the Gmail app inside the work profile, while blocking personal @gmail.com accounts. We are not using Outlook.

What I configured (Device Restrictions – Personally-Owned Work Profile):

  • Add and remove accounts = "Allow all account types"
  • Google domain allow-list = contoso.com
  • Copy/paste between work & personal = Block
  • Screen capture = Block
  • (other containment settings enabled)

Problem: When I open the Gmail app in the work profile → Add account → Google → I get "Action not allowed. If you have questions, contact your IT admin." It won't let me type the email address at all.

What I've already tried:

  • Confirmed the config profile shows "Succeeded" with a fresh timestamp on the device
  • Forced sync 4–5 times from Company Portal (sync succeeds, date updates each time)
  • Restarted the device
  • Cleared Gmail app data
  • Verified domain allow-list is exactly "contoso.com" (no @, no spaces, no blank rows)
  • Confirmed "Add and remove accounts" is set to "Allow all account types"

Questions:

  1. Is adding a Google user account into the work profile actually supported when the enterprise is a "Managed Google Play Accounts Enterprise" binding (vs a managed Google domain)? I've seen references that the work profile runs under a system/dummy Google account and adding another Google account is restricted.
  2. Does the Google domain allow-list only work with a managed-Google-domain binding, not the Managed Google Play Accounts type?
  3. If this is a hard limitation, what's the supported way to get Google Workspace mail into a BYOD work profile without verifying our domain in Google / without Outlook?

Any confirmation of whether this is a platform limitation vs a fixable config would be hugely appreciated. Thanks!

Microsoft Security | Intune | Microsoft Intune Android
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