Unable to sign in to Azure portal

Laud Bentil 0 Reputation points
2026-07-27T01:09:48.6133333+00:00

When trying to sign in to azure portal, with my personal email and phone number, I get to the verification step and correctly see the phone number sub-string corresponding to my phone number but when I attempt to login, I get the error:

"Sorry we are having trouble verifying your account. please try again"

The troubleshooting detail are as such:

Error Code: 399287

Request Id: d4220f6f-e9f9-4d49-83c7-e02e07860200

Correlation Id: 019fa0f5-1e37-759e-b509-6c66300cb4e8

Timestamp: 2026-07-27T01:02:05Z

I see similar questions have been asked however the resolution of the issue seems to be per reporter, hence asking my instance of this question.

I look forward to your response.

Kind regards,
Laud

Azure DevOps
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