Log into Azure - lost microsoft authenticator app

Question

Log into Azure - lost microsoft authenticator app

Tom Bedard 0

I got a new phone and it's not setup with with my azure account, I can't log into the portal,.

Customer support was no help. I don't have a commercial account, so they sent me to personal account support. THey said Azure is only supported by the commercial team.

Very frustrated!

Please help.

kagiyama yutaka 4,670 Reputation points

2026-07-22T05:56:12+00:00

Could you add a bit more detail about your setup?

I need to know whether your Azure login is a personal Microsoft account or a work/school Entra ID account, your old phone is still available, and you had any other verification method or an Authenticator backup enabled. Without that, the recovery path splits in too many directions.

1 answer

Your answer

kagiyama yutaka 4,670 Reputation points

2026-07-22T05:56:12+00:00

Could you add a bit more detail about your setup?

I need to know whether your Azure login is a personal Microsoft account or a work/school Entra ID account, your old phone is still available, and you had any other verification method or an Authenticator backup enabled. Without that, the recovery path splits in too many directions.

Answer 1

Hi Tom,

Sorry you're dealing with this. If your Azure account is protected by Microsoft Authenticator and you no longer have access to the old device, your recovery options depend on how the account was configured.

If you have another MFA method (SMS, email, backup phone, security key, or recovery codes), try using "Sign in another way" on the login page.

If this is a Microsoft Entra ID (work/school) account, an Entra administrator can reset or re-register your MFA methods for you.

If it's tied to a personal Microsoft account with no alternate verification method configured, you'll need to go through the Microsoft account recovery process.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.