I need help on extending my credits

Hi @Akshay Malik Here is the mechanic behind what you're seeing. Azure credits are not a balance you own indefinitely they're an entitlement with a fixed validity window baked into the offer that issued them. Founders Hub credits are valid for one year from activation, and the billing platform enforces that date automatically. Neither this forum nor Azure billing support has a control to push that date out, which is why "can you extend by six months" doesn't have a yes/no owner here. What does exist is a supported path: advancing to the next program stage grants a fresh credit allocation with its own window but it only works if you graduate before your current credits expire, so the August date is your real deadline.

1. Identify the exact offer behind your credits. Azure portal > Subscriptions > select the subscription > Overview, and read the Offer / Offer ID field. This determines who owns your extension request Founders Hub, sponsorship, and partner monthly credit are three different teams. To verify: you can state the offer name and ID out loud, e.g. "Microsoft Azure Sponsorship" or "Free Trial (MS-AZR-0044P)".
2. Open your Founders Hub / Investor Offer dashboard and check your current stage and the next stage's criteria (Ideate → Develop → Grow → Scale). Submit the level-advancement request now, not in August approval isn't instant, and graduating after expiry gets you nothing. To verify: your dashboard shows a submitted advancement request with a status, and your verification checklist shows no failed items.
3. Convert the production subscription to Pay-As-You-Go before the expiry date. In the subscription Overview blade use Upgrade subscription (or Remove spend limit if that's what's offered), attach a payment method, and complete the upgrade. Your existing resources stay in place no redeploy, no new resource IDs. To verify: the Subscriptions page shows the pay-as-you-go offer, status Active, and your two app endpoints still return healthy responses.
4. Put a budget and alert on the converted subscription immediately. Post-conversion you are paying real money for anything outside the free-services limits, and two production apps will generate spend on day one. To verify: Cost Management > Budgets shows an active budget with an alert threshold and your email on it.

On the workaround vs. the fix: converting to Pay-As-You-Go is a continuity measure, not a fix for your funding gap. It keeps your apps alive and it does not give you free runway. And be aware of the documented behaviour if the subscription gets disabled on credit expiry and you upgrade afterwards, your resources come back online and you get charged for the usage. Converting before expiry is the cleaner path.

Documentation references:

https://learn.microsoft.com/azure/cost-management-billing/manage/avoid-charges-free-account — Covers credit validity and what happens when credit runs out or expires
https://learn.microsoft.com/azure/cost-management-billing/manage/upgrade-azure-subscription#upgrade-your-azure-free-account — Step-by-step conversion, and the note that remaining credit is preserved only to the original end date
https://learn.microsoft.com/azure/cost-management-billing/manage/subscription-disabled — Recovery path if the expiry date passes before you convert

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hi Akshay Malik & thx for sharing urs issue here at Q&A portal,

This forum can’t approve or extend Azure credits. Credit validity is controlled by the specific sponsorship, startup, grant, or offer program that issued them. The account owner should contact the program team through the original credit portal or support channel and request an exception before the expiry date. Include the subscription ID, offer type, remaining balance, expiry date, business impact, and the requested six-month extension. Azure billing support can help identify the correct program owner, but they usually can’t override the credit terms themselves.

Also prepare for the possibility that the extension is declined. Move the production subscriptions to a paid billing method before the credits expire so the applications aren’t suspended. The existing resources normally don’t need to be redeployed if the subscription can be converted to Pay-As-You-Go.

rgds,

Alex

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