Visio - On certain Visio documents my connectors are partially invisible and will not connect where I drag it.

Hi JD,

From your screenshots, the connector is visible while dragging, but after release Visio is treating the connector as an auto routed connecter and either failing to glue the far end or rerouting it back near the source shape. With your information that it happens only in certain drawings, I suspect this may be a Snap & Glue setting issue or a document/page connector behavior.

When you select one of the problem connectors, does the endpoint turn green/glued at both ends or does only the starting side appear glued?

• If only the starting side is glued:
  • Go to View > Visual Aids > click the small dialog launcher arrow
  • On the General tab, enable Glue and temporarily turn off Snap for testing
  • Under Glue to, enable Connection points, Shape geometry and Shape handles > OK
  • Try connecting again
• If both ends are glued but the connector still rerouted:
  • Go to File > Options > Customize Ribbon and check Developer tab
  • Select the problem connector > go to Developer > Behavior > Connector tab
  • Set Reroute to Never and uncheck Connector can be split by changes if available

You can give it a try and let me know whether it works. If you have any other questions, please feel free to reach out again in the comments on this post. I'm happy to assist you further

Thank you for your understanding and cooperation. I'm looking forward to your reply.

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I started Visio in safe mode, followed instructions for add-ons and found a PDF maker was the only add-on. Unchecked this, restarted and no change. Tried #2 to repair this app. I only see one repair choice and it took around 15 minutes to run through the repair. No change for this issue. I appreciate the suggestions though. Any other suggestions? I saw a very similar question with screenshots from July 6th 2021. Exact issue I have but there was no resolution for this except to copy the work, open a new Visio instance and dump paste into this. This did seem to resolve the issue but copying/pasting into a new instance of Visio causes formatting changes and it takes time to reformat so I do not consider this a viable resolution to this problem. I am using: Microsoft® Visio® Plan 2 MSO (Version 2606 Build 16.0.20131.20152) 64-bit

Thank you for the suggestion as this all makes sense but unfortunately, this did not resolve my issue. I tried connecting two points and I still get the "invisible" section of the connector or it snaps back to an 'L' shape on the 1st shape. Just to let you know, I worked for the last few years problem free. It seems like over the last 6 months every other Visio document I create or go oback and work on gives me this same issue. Please note, do see green dots at each end when I select the connector.