Camera App stopped working at version 2026.2605.7.0 on Windows 10 Surface Book 2

Question

Camera App stopped working at version 2026.2605.7.0 on Windows 10 Surface Book 2

Dave Nottingham 81

At some stage in the last couple of weeks the camera app was updated to version 2026.2605.7.0

It worked perfectly well until then.

The camera still works with Teams and testing it in Edge Browser at https://webcammictest.com/

Therefore, it seems logical that the neither the hardware (physical camera) or the driver is at fault.

When loaded the app shows three progressive errors

CameraApp_001

CameraApp_002

CameraApp_003

Going to Settings > Apps & Features > Camera > Advanced Options and clicking 'Reset' has no effect.

Going to Settings > Update and Security > Troubleshoot > Additional troubleshooters - the camera app is not under this list.

Is there a way to rollback the camera app to the previous version that worked?

Thank you :-)

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Answer accepted by question author

Clary-N 13,440 Microsoft External Staff Moderator

Hi Dave Nottingham,

Thank you for providing the screenshots and details.

Before we continue, I would like to mention that support for Windows 10 ended on October 14, 2025. While Windows 10 may continue to function, it no longer receives regular feature updates and support.

Looking at your description, the camera continues to work in Teams and through browser-based webcam testing, which indicates that Windows can still detect and access the camera. That may suggest the issue is isolated to the Camera app itself rather than a hardware problem with the camera or its driver.

To help narrow this down further, could you please let me know:

Which Windows 10 version and build you are running? (Press Windows key + R, type winver then share the results.)
Whether the issue affects both the front and rear cameras (if applicable).
Approximately when you first noticed the problem and whether any Windows, Surface firmware, driver or Microsoft Store app updates were installed around that time.

In the meantime, I recommend trying the following steps:

First, reinstall the Camera app by opening Windows PowerShell (Admin) and running:

Get-AppxPackage *WindowsCamera* | Remove-AppxPackage

Restart the device, then reinstall Windows Camera from the Microsoft Store.

Next, run the following commands from an elevated Command Prompt to check for and repair any Windows component or system file corruption:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

After both commands finish, restart the device and test the Camera app again.

Since your symptoms appear similar to those discussed in the following Microsoft Q&A thread, you may also want to review the workaround and rollback methods that other users reported as successful:

Windows Camera App crashes immediately with MFCORE.dll 0xc0000005, but webcam works everywhere else

While Microsoft Store apps do not typically include a supported rollback option, several users in that discussion reported success with reverting to an earlier Camera app version or using alternative workarounds. It would be worth testing those steps to see whether they help in your case.

I look forward to your update.

If you have extra questions about this answer, please click "Comment".

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Dave Nottingham 81 Reputation points

2026-07-22T08:13:56.4+00:00

The rollback method and disabling store updates mentioned in the link you provided worked perfectly. Just what I was looking for, but search these days seems to be getting worse and worse. Thank you :-)
Clary-N 13,440 Reputation points Microsoft External Staff Moderator

2026-07-22T23:55:59.0533333+00:00

Hi Dave Nottingham,

You're very welcome and I'm glad to hear the rollback method and disabling Store updates resolved the issue for you.

I understand what you mean about search results becoming harder to navigate at times, so it's great that you were able to find a solution that worked.

Thank you for taking the time to share the outcome. Your update may also help other community members who encounter the same problem.

Have a great day!

2 additional answers

Your answer

Dave Nottingham 81 Reputation points

2026-07-22T08:13:56.4+00:00

The rollback method and disabling store updates mentioned in the link you provided worked perfectly. Just what I was looking for, but search these days seems to be getting worse and worse. Thank you :-)
Clary-N 13,440 Reputation points Microsoft External Staff Moderator

2026-07-22T23:55:59.0533333+00:00

Hi Dave Nottingham,

You're very welcome and I'm glad to hear the rollback method and disabling Store updates resolved the issue for you.

I understand what you mean about search results becoming harder to navigate at times, so it's great that you were able to find a solution that worked.

Thank you for taking the time to share the outcome. Your update may also help other community members who encounter the same problem.

Have a great day!

Answer 1

Hello Dave, today I also have this issue, exactly the same with that condition of camera is working on Webcam Test, WhatsApp Video Call, Zoom, Google Meet, etc, those 3 error codes, and on this same Camera version (accidentally updated it on Microsoft Store when I was just need to update WhatsApp Desktop). I just roll back the version (reinstall) into 1 step older version whic is 2025.25102.2.0 (written as 2022.25102.2.0 there on Upt0d0wn, guess it's just a typo). You can download it from Upt0d0wn website. Is this safe? Yes, you can upload and check it by yourself on Virustotal, there is no something dangerous with that

Answer 2

Daniel Nuwandinda 0

Drivers:
Since the camera still works in Teams and Edge, the issue is most likely a bug in Windows Camera app version 2026.2605.7.0 rather than a hardware or driver problem.

Dave Nottingham 81 Reputation points

2026-07-21T13:52:29.28+00:00

Which is why I said 'Therefore, it seems logical that the neither the hardware (physical camera) or the driver is at fault.'