Microsoft Read Aloud Choose a voice feature Issue

Hemant Kafle 5 Reputation points
2026-07-20T10:19:00.03+00:00

The voice selection of read aloud feature in the edge browser is not working it shows Microsoft Online Natural (undefined). I logged out from my account and again login, cleared the browsing data, restarted the pc, tested with a new Edge profile, and reset the settings but also the issue persists. Apart from offline voices online voices are not working and undefined has been shown. Please kindly fix this issue as soon as possible. I have applied so many methods but none of them are working.Screenshot 2026-07-20 154231

Microsoft Edge | Audio and video playback | Windows 11
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  1. Clary-N 15,730 Reputation points Microsoft External Staff Moderator
    2026-07-21T08:05:36.8933333+00:00

    Hi Hemant Kafle,

    Thank you for the update.

    Based on the information provided and as similar reports have been observed from other users, this may be related to the online voice service or the feature itself rather than an issue specific to your device.

    To gain more insight and check whether there is an ongoing issue affecting this feature, I recommend contacting Microsoft Support directly:

    1. Go to Contact Microsoft Support and sign in with your Microsoft account.
    2. Type"Chat Support" and select Get help.
    3. Scroll down and select Contact support.
    4. Under Products and services, choose Windows.
    5. Under Category, select Technical support then select Confirm.
    6. Choose Chat with a support agent in your web browser.

    Kindly note that this is a user-to-user support forum. Moderators and contributors do not have access to Microsoft's internal systems, service health information or backend logs. As a result, Microsoft Support may be better positioned to confirm whether there is a known issue affecting Edge Read Aloud's online voices, check for any ongoing service-related problems, and advise on any available workarounds or next steps.

    I understand how important this feature can be and I hope the support team can provide more information and help resolve the issue soon.

    Thank you for your understanding.

    Best regards.

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