Unable to enter computer

Karl Sze 0 Reputation points
2026-07-18T17:32:40.1866667+00:00

I need a representative to call me at <mod: PII removed>. Usually I can enter my pin but nothing moves when I try to type it in. I have restarted it multiple times. Please call me.

Windows for home | Other | Input and language

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  1. Hendrix-V 18,515 Reputation points Microsoft External Staff Moderator
    2026-07-18T23:25:42.8433333+00:00

    Hi Karl Sze,

    If the PIN box is not responding when you try to type, the issue may be related to keyboard input or the Windows sign-in process rather than the PIN itself.

    Please try these quick steps:

    1, Use the On-Screen Keyboard

    • On the sign-in screen, select Accessibility (bottom-right corner).
    • Open On-Screen Keyboard and try entering your PIN.

    2, Try another sign-in method

    • Select Sign-in options.
    • If available, choose Password instead of PIN and sign in with your account password.

    3, Start in Safe Mode

    • Force the PC to enter Recovery by interrupting startup three times.
    • Go to Troubleshoot > Advanced options > Startup Settings > Restart.
    • Press F5 for Safe Mode with Networking and check whether you can sign in.

    If the issue continues, please let me know whether the on-screen keyboard works and whether you're using Windows 10 or Windows 11. That information can help identify the most appropriate next step.

    Feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

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