Members of MS Team are not able to see shared folders within newly created channel

Question

Members of MS Team are not able to see shared folders within newly created channel

Sundeep 0

Hello,

An owner of a specific MS Team reached out to me asking why is it that when she creates a new standard channel that members of the MS Team cannot see the shared files of the newly created channel.

This is not happening on any other MS Team in our ORG.

When those with member access to the parent MS Team click on the new channel and then click on shared, they are presented with messages such as:

"This item might not exist or is no longer available" or "Try refreshing the page" etc. I have attached two screenshots.

The only workaround seems to be that as an "Owner", I need open say the "general" channel in Sharepoint mode, click on "documents", find the folder that has the name of the newly created channel and then "manage access", go to groups and add in the missing members group.

Can you explain why this might be happening and how to fix it so we don't have to keep manually doing the above step every time a new channel is created.

Sundeep 0 Reputation points

2026-07-17T19:55:29.1933333+00:00

The issue actually occurs when the owner of that team creates any new channel within that Team. They created two new channels and both times all staff who are "members" of the team cannot see any folder within that newly created standard channel. I have to manually add the members group to the new channel (via the Open in sharepoint option).

I have tested out creating a new team and adding a colleague to it as a member. When i created a net new standard channel on that team, the member was able to access the files/folders in it without issue.

So, the issue is only happening for one team at our org.

Please note, i will be out of office for 2 weeks so I ask that you please keep this open until sometime after August 5th if you have not heard back from me (provided you reply in the next 2 weeks).
Ryan-N 15,565 Reputation points Microsoft External Staff Moderator

2026-07-17T20:52:36.09+00:00

Hi Sundeep,

Thank you for your response.

Based on the additional information you provided, this issue appears to occur with only a single Team.

In this case, I recommend creating a support ticket with Microsoft Technical Support. They can perform a more in-depth investigation of the issue. The support team has specialized tools to examine both the tenant environment and the configuration of the affected Team to help determine why this particular Team is exhibiting this behavior.

To create a support ticket with Microsoft Technical Support, you can refer to the following documentation:

Get support - Microsoft 365 admin | Microsoft Learn

If you have any new updates regarding the issue or any additional questions, please feel free to share them with me. I will be happy to assist you further.

1 answer

Your answer

Sundeep 0 Reputation points

2026-07-17T19:55:29.1933333+00:00

The issue actually occurs when the owner of that team creates any new channel within that Team. They created two new channels and both times all staff who are "members" of the team cannot see any folder within that newly created standard channel. I have to manually add the members group to the new channel (via the Open in sharepoint option).

I have tested out creating a new team and adding a colleague to it as a member. When i created a net new standard channel on that team, the member was able to access the files/folders in it without issue.

So, the issue is only happening for one team at our org.

Please note, i will be out of office for 2 weeks so I ask that you please keep this open until sometime after August 5th if you have not heard back from me (provided you reply in the next 2 weeks).
Ryan-N 15,565 Reputation points Microsoft External Staff Moderator

2026-07-17T20:52:36.09+00:00

Hi Sundeep,

Thank you for your response.

Based on the additional information you provided, this issue appears to occur with only a single Team.

In this case, I recommend creating a support ticket with Microsoft Technical Support. They can perform a more in-depth investigation of the issue. The support team has specialized tools to examine both the tenant environment and the configuration of the affected Team to help determine why this particular Team is exhibiting this behavior.

To create a support ticket with Microsoft Technical Support, you can refer to the following documentation:

Get support - Microsoft 365 admin | Microsoft Learn

If you have any new updates regarding the issue or any additional questions, please feel free to share them with me. I will be happy to assist you further.

Answer 1

Hi Sundeep,

Welcome to the Microsoft Q&A forum.

Based on your description, members of the Teams channel are unable to view the shared folders. However, this issue only affects a specific Teams channel and does not occur in other Teams channels.

It is possible that during the creation of the Teams channel, the members' permissions were inadvertently omitted or modified. As a result, they are unable to access the shared files and must be granted permissions manually before they can view them.

Under normal circumstances, all channel members should automatically receive the appropriate access permissions and should not need to be added manually.

You may want to test this by creating a new Teams channel and adding users to it to determine whether the issue can be reproduced, or whether it only occurs with the Teams channel mentioned in your post.

I look forward to hearing back from you.

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