MS Teams bot chat message showing double suggested actions on mobile

Boris Rusinovic 96 Reputation points
2026-07-15T15:46:37.94+00:00

Sending a message from the bot to Teams with suggested actions works fine on desktop and web, but the suggestions are shown twice in the mobile Teams app (Android and iPhone). They are shown 1st as part of the message, and then as separate suggestions. In addition, on iPhone, if the next message is sent without suggestions, the separate suggestions stay on the screen. If you leave the chat and come back, they disappear.

This is a serious issue because we have many customers using the bot, many of them on mobile.

Sample message looks like this:

{
  "type": "message",
  "serviceUrl": "https://smba.trafficmanager.net/amer/*****/",
  "channelId": "msteams",
  "from": {
    "name": "Costpoint",
    "role": "bot",
    "id": "28:*****"
  },
  "conversation": {
    "id": "a:*****",
    "type": "personal"
  },
  "locale": "en-US",
  "inputHint": "acceptingInput",
  "id": "******",
  "localTimestamp": "2026-07-15T15:11:01.000Z",
  "timestamp": "2026-07-15T15:11:01.000Z",
  "text": "Hi! How can I help?",
  "attachments": [],
  "suggestedActions": {
    "actions": [
      {
        "type": "imBack",
        "title": "#New topic",
        "value": "#New topic"
      },
      {
        "type": "imBack",
        "title": "Enter time",
        "value": "Enter time"
      },
      {
        "type": "imBack",
        "title": "Sign time",
        "value": "Sign time"
      }
    ]
  }
}

Desktop:

Desktop1

Android:

Android1

iPhone:

iPhone1

Microsoft Teams | Development
Microsoft Teams | Development

Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs

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3 answers

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  1. Boris Rusinovic 96 Reputation points
    2026-07-17T19:48:37.22+00:00

    Apparently, something was changed on the Microsoft Teams server side, and this issue is no longer reproducible.

    The plain-text messages on mobile no longer show the double suggestions. This change occurred after I posted the question, so maybe this question triggered the correction by Microsoft developers.

    Nevertheless, I am pleased with the outcome.

    Thanks,

    Boris

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  3. Hin-V 16,830 Reputation points Microsoft External Staff Moderator
    2026-07-15T17:21:46.1166667+00:00

    Hi @Boris Rusinovic

    Thank you for reaching out. 

    I found a similar report that closely matches the behavior you're describing, you can refer via: suggestedActions (imBack) pills not rendering reliably on Teams mobile (iOS/Android) — desktop & we… 

    From what I understand, this issue appears to be related to inconsistent rendering of suggestedActions on Teams mobile clients (iOS and Android), rather than an issue with the bot itself. Desktop and web clients seem to handle imBack suggested actions much more consistently, while mobile clients may render them differently, resulting in duplicated pills on iOS or unexpected layouts on Android. 

    To avoid this unexpected behavior, you may want to consider using an Adaptive Card with Action.Submit buttons instead of standalone suggestedActions.

    image

    I hope this helps. 

    If you have any additional concerns, feel free to comment below. I would be more than happy to assist. 


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