the scanned document has no data

Hello Helen Spivey,

This issue usually happens if the scanning software did not finish saving the file completely before you tried to grab it or if it was saved as a temporary file in a hidden directory that your email application cannot read properly. To check what went wrong, I recommend opening the folder where your scans are normally saved such as your Documents or Pictures folder and trying to open the file directly by double-clicking it to see if the content shows up on your screen.

If the file opens fine on your computer but still appears empty when attached, try saving it to a different, easily accessible location like your Desktop using a slightly different name before attaching it again. Should the file be completely blank or show a size of zero kilobytes even when opened locally, please try running the scan once more and ensuring the scanning software gives you a clear confirmation that the save process is fully finished. If these steps help you successfully view and send your document, please feel free to accept the answer.

Tracy Le.