New User Account Stuck on "Azure Plan" Pay-As-You-Go – Denied Free Trial Credits Eligibility

Sai Deva Harsha R 0 Reputation points
2026-07-08T04:40:04.3533333+00:00

Hi Azure Community / Support Team,

I created my very first Azure account yesterday with the intention of signing up for the introductory $200 Free Trial to study for the AI-103 exam. However, during the sign-up and card verification flow, the system accidentally provisioned my profile under a commercial, paid "Azure Plan" instead of the Free Trial.

Subscription Details:

<PII Removed>

When I attempt to go to ://microsoft.com to claim my credits, the portal blocks me with the error: "Looks like you already have an Azure account. The Azure free account is only available to new users..."

Since this is a brand new identity and account created less than 48 hours ago, my profile is stuck in an automated loop. I have already raised a Support Ticket (Severity C), but I am unable to proceed with my certification labs.

Could a Microsoft Moderator or Support Engineer please review my account history, reset my sign-up eligibility flag, or manually apply the $200 introductory credit to my profile?

Thank you for your time and assistance.

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  1. Alex Burlachenko 25,030 Reputation points MVP Volunteer Moderator
    2026-07-08T10:06:33.23+00:00

    hi Sai Deva Harsha R & thx for sharing urs issue here at Q&A portal,

    This is account/billing eligibility, so nobody in the forum can really fix it. Once Azure marks the identity /payment profile as already having an Azure account, the free trial flow usually won’t let u claim the $200 credits again. Even if it was created only yesterday, the flag is backend-side. Since u already opened a support ticket, that’s the right path. Ask billing support specifically to review

    whether the Pay-As-You-Go subscription can be cancelled

    whether free trial eligibility can be reset

    whether credits can be manually applied

    Don’t post subscription IDs publicly, btw.

    For AI-103 labs rn, use Microsoft Learn sandbox where available, or keep the paid subscription with strict budgets/quotas until support replies. Not ideal, but better than letting surprise Azure charges teach the course.

    rgds,

    Alex

    &

    If my answer was helpful pls mark it and additional thx if u follow me at Q&A portal

    and at my blog https://ctrlaltdel.blog/

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