Microsoft Security | Intune | Enrollment
Registering devices with Intune for management and policy enforcement
can't setup device - Contact your IT Admin for help
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 18%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Eriberto Remigio
0
Reputation points
Trying to enroll Samsung sm-t515 tablets running on Android OS 11 via Intune's Android Corporate-owned dedicated devices (kiosk mode) does not work anymore. Setup halts at a point before the Google Services page. It shows an error message: "can't setup device Contact your IT Admin for help".
There was never an issue enrolling device running on Android 11 OS. The issue started occurring a few weeks ago.
The issue does not affect other tablets running on Android 13 and up.
Can anyone help?
Microsoft Security | Intune | Enrollment
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 69%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rahul Jindal 11,641 Reputation points2026-07-08T06:31:44.1366667+00:00 Have you tried using a different network and a qr code? Are you using KNOX by any chance?
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