Issue with printing

Hi Alma,

I’m following up to check whether the issue has been resolved. Feel free to reply if you need further information. If the information provided was helpful, please click "Accept Answer" to help others in the community. Thank you!

Hi Alma,

Based on what you described, the issue may not be with the cartridge itself but with how the printer is recognizing it or how the scanner-to-print workflow is configured.

Here are a few things to check:

• Make sure the new cartridge is seated properly and that any protective tape has been fully removed.
• Run the printer’s built-in cleaning or alignment utility to reset the ink system.
• Confirm that the printer driver is up to date, as outdated drivers can cause scanning-to-print errors.
• Try printing a test page directly from the printer menu. If that works, the issue is likely with the scanner software rather than the hardware.
• If the problem persists, reinstalling the printer software package often resolves recognition issues.

In short, the cartridge replacement was the right first step, but the next focus should be on alignment, drivers, and the scanner software.

If you find this answer helpful, kindly hit “accept answer”

Jason