I want to delete my personal account created using my student email provided to me by my school's IT department. It is causing issues with my Microsoft Teams account.

Question

I want to delete my personal account created using my student email provided to me by my school's IT department. It is causing issues with my Microsoft Teams account.

Daemar J Casey 0

1.) I have an issue with my Microsoft Teams account. My Microsoft Teams mobile app, desktop app, and web browser app are experiencing problems. I want to delete the personal account that uses my student email immediately and leave the school account using my student email created by my school's IT department intact. I want to see if this resolves the issues I have when logging into the Teams mobile app, desktop app, and web browser app. Can you help me with this?

2.) When I log into my school account using my school email on the Microsoft Teams mobile app, I encounter a white screen. I have searched for various solutions on the Microsoft Teams website. I have cleared my cache and data, uninstalled and reinstalled the Teams mobile app, manipulating my andriod webviewer app on my phone, etc. However, none of these have worked, so I need help from Microsoft Customer Support. I called and ended up with an AI chatbot that did not help and repeatedly directed me to the Microsoft website. If the website had helped, I wouldn't be calling Microsoft Customer Support. Can you help me resolve this issue?

Daemar J Casey 0 Reputation points

2026-06-29T22:21:25.01+00:00

I want to close the student email linked to my personal Microsoft account as soon as possible. How do I go about giving you access as a Microsoft 365 tenant to permanently close and delete it?
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator

2026-06-29T22:43:11.17+00:00

Hi Daemar,

Thank you very much for your response.

I understand that you would like to close the student email linked to your personal Microsoft account as soon as possible. Although I would really like to have a way to assist you directly with this request, I’m afraid I’m unable to access your Microsoft 365 tenant, personal Microsoft account, or make account changes on your behalf. As a moderator in this user-to-user community forum, my access is limited to providing guidance, applicable resources, and recommended next steps.

If you would like to close your personal Microsoft account, please refer to Microsoft’s official guide here:

How to close your Microsoft account | Microsoft Support

According to the article, you will need to sign in to the personal Microsoft account, verify that it is the correct account, review the closure checklist, select a reason for closing the account, and then mark the account for closure. Microsoft also notes that the account may have a 30- or 60-day reopening window before it is permanently closed and the related data is deleted.

Before proceeding, please make sure you have backed up or moved any important data connected to that personal Microsoft account, such as Outlook.com emails, OneDrive personal files, Skype, Xbox, Microsoft Store purchases, subscriptions, or any other personal Microsoft services. Closing the account may affect access to those services.

Also, this process applies to the personal Microsoft account only. Your school/work Microsoft 365 account is managed by your school’s IT department, so closing the personal account should not delete the school-managed account. However, if you are unsure, I recommend confirming with your school IT team before completing the closure.

Thank you again for your patience and understanding. Please feel free to let me know if you have any other questions.

1 answer

Your answer

Daemar J Casey 0 Reputation points

2026-06-29T22:21:25.01+00:00

I want to close the student email linked to my personal Microsoft account as soon as possible. How do I go about giving you access as a Microsoft 365 tenant to permanently close and delete it?
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator

2026-06-29T22:43:11.17+00:00

Hi Daemar,

Thank you very much for your response.

I understand that you would like to close the student email linked to your personal Microsoft account as soon as possible. Although I would really like to have a way to assist you directly with this request, I’m afraid I’m unable to access your Microsoft 365 tenant, personal Microsoft account, or make account changes on your behalf. As a moderator in this user-to-user community forum, my access is limited to providing guidance, applicable resources, and recommended next steps.

If you would like to close your personal Microsoft account, please refer to Microsoft’s official guide here:

How to close your Microsoft account | Microsoft Support

According to the article, you will need to sign in to the personal Microsoft account, verify that it is the correct account, review the closure checklist, select a reason for closing the account, and then mark the account for closure. Microsoft also notes that the account may have a 30- or 60-day reopening window before it is permanently closed and the related data is deleted.

Before proceeding, please make sure you have backed up or moved any important data connected to that personal Microsoft account, such as Outlook.com emails, OneDrive personal files, Skype, Xbox, Microsoft Store purchases, subscriptions, or any other personal Microsoft services. Closing the account may affect access to those services.

Also, this process applies to the personal Microsoft account only. Your school/work Microsoft 365 account is managed by your school’s IT department, so closing the personal account should not delete the school-managed account. However, if you are unsure, I recommend confirming with your school IT team before completing the closure.

Thank you again for your patience and understanding. Please feel free to let me know if you have any other questions.

Answer 1

Hi Daemar,

I’m sorry to hear you’re experiencing difficulties with Microsoft Teams across the mobile app, desktop app, and web browser. I also appreciate you taking the time to explain the troubleshooting steps you’ve already tried, including clearing cache/data, reinstalling Teams, and checking Android WebView.

Just a quick note before we continue: this is a user-to-user community forum, so I don’t have access to your Microsoft 365 tenant, your account, or your device to make changes directly. However, I’m here to support you the best I can within these constraints, by providing clear next steps, sharing applicable resources, and directing you to the appropriate support channels.

Based on your description, it appears that your student email may be linked to both a personal Microsoft account and a school/work Microsoft 365 account managed by your school’s IT department.

When signing in, if Microsoft asks “Which account do you want to use?”, please make sure to select Work or school account, not Personal account. This prompt can appear when two Microsoft accounts use the same email address, and Microsoft recommends renaming the personal Microsoft account by changing its alias/primary email to help avoid the conflict.

1/ Update the alias on your personal Microsoft account

To separate the personal Microsoft account from your school email, please try the following:

Go to https://account.microsoft.com and sign in using the personal Microsoft account.
Go to Your info.
Select Manage how you sign in to Microsoft.
Add a different personal email address as an alias.
Verify the new email address.
Make the new email address the primary alias.
After that, you may remove the school email alias from the personal Microsoft account if you no longer want it associated with that personal account.

If you no longer need the personal Microsoft account at all, you may also consider closing it. However, please be careful before doing so, because closing a personal Microsoft account may affect access to personal Microsoft services such as Outlook.com, OneDrive personal files, Xbox, Skype, Microsoft Store purchases, or subscriptions connected to that account.

After changing the email/alias on the personal Microsoft account, please try signing in to Microsoft Teams again using your school email, and make sure to select Work or school account if prompted.

For your references:

2/ If the issue continues

If the Teams white screen issue still persists after that, the next step would be to contact your school’s IT department directly. Since your school account is managed by your school’s Microsoft 365 tenant, your IT team can check items that I cannot access from the community forum, such as:

Whether your Teams license is assigned correctly
Sign-in logs and authentication errors
MFA or Conditional Access policies
Whether your device is being blocked or marked as non-compliant
Any school-managed Teams or Microsoft 365 policies affecting your account

Additionally, if needed, your IT team can also raise a support ticket with Microsoft Support through the Microsoft 365 Admin Center for deeper investigation. They have access to backend configurations and can perform a more in-depth investigation. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.  

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help. 

Thank you again for your patience and understanding.

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