Unable to Insert Dynamic Text in Email Template – Dynamics 365 CE 9.1.45.11 On-Premise UCI enabled

Question

Unable to Insert Dynamic Text in Email Template – Dynamics 365 CE 9.1.45.11 On-Premise UCI enabled

Antony Xavier 0

Dear Microsoft Support,

We are encountering an issue with the Insert Dynamic Text functionality in Dynamics 365 CE 9.1 On-Premise (UCI) after upgrading our environment to v 9.1.45.11.

Prior to the upgrade, the Insert Dynamic Text feature was functioning as expected. After upgrading to 9.1.45.11, the feature no longer works. Looks like a new rich text box controlled loaded after upgrading to v 9.1.45.11, and it is not working properly.

Issue Description:

Open an Email Template in the Unified Client Interface (UCI) from Dynamics 365 CE 9.1.45.11.
Click Insert Dynamic Text.
No dialog or Dynamic Text selection window appears, and there is no response in the UI. The feature appears to do nothing.

While checking the browser developer tools, we observed the following errors:

HTTP 500 Internal Server Error when loading a required resource.
CKEditor error: editor-plugin-required

Could you please confirm whether this is a known issue in Dynamics 365 CE 9.1.45.11 and advise if there is a hotfix or workaround available?

[Moderator note: personal info removed]

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Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Antony Xavier

Thank you for reaching out to the Microsoft Q&A Forum.

Please note that Microsoft Dynamics 365 is currently not supported in the Q&A forums. I recommend posting your question in the Find Answers | Microsoft Dynamics 365 Community, where subject matter experts can provide more accurate and detailed guidance.

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