My Microsoft Edge on Windows 11 keeps asking to open it up? why? Didn't happen before!

Question

My Microsoft Edge on Windows 11 keeps asking to open it up? why? Didn't happen before!

Karen A Finn 0

My Edge keeps asking me if i want to open it up, when it didn't do that before, so what is going on? Do i need to uninstall it, because when i try to repair it, it still asks me if i want to open up edge to repair it! So why is it doing it now. I don't even want to use it. I don't know if it is comprised or not? Then a windows shell keeps opening up every time i restart my computer! I need help!

Regards,

Karen Finn

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1 answer

Your answer

Answer 1

Hi, good day!

When was the last time it worked properly?

Please try to scan your computer for any virus or malware.

Please try to scan your system using Microsoft Safety Scanner or the free edition of Malwarebytes.

https://www.malwarebytes.com/mwb-download/

Microsoft Safety Scanner

https://learn.microsoft.com/en-us/defender-endpoint/safety-scanner-download?view=o365-worldwide

After that, please try to perform a Clean Boot of Windows

Determine whether a background program or a software conflict is causing the issue.

Press Windows key+R to open Run then type: msconfig

Press Enter

Select System Configuration > go to the Services tab.

(Important) Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Please check the support article at the link below for more details.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_11&id0ebbd=windows_10

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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