Facing an issue while preparing a Intune Autopilot Preprovisioning

Question

Facing an issue while preparing a Intune Autopilot Preprovisioning

Manjeet Dilip Jangam 0

I have completed all app setups in Intune Autopilot Preprovisioning. After setup is complete, the device restarts automatically and then asks you to select the country and language. After clicking the Next button, it shows the message "Why did my PC restart?" There is no "Reseal" option available. Please help me with this. I'm attaching the screenshot.

Rahul Jindal 11,641 Reputation points

2026-06-14T19:13:15.6533333+00:00

This almost comes down to the policies. Which all apps have you assigned to device based group? Do any of these require a reboot? Are you deploying MDM security baseline? Are you deploying any Defender policies?
Manjeet Dilip Jangam 0 Reputation points

2026-06-15T18:11:29.6+00:00

No app is required a reboot. Although I check the device managed apps settings, there is all required apps showing installed.

2 answers

Your answer

Rahul Jindal 11,641 Reputation points

2026-06-14T19:13:15.6533333+00:00

This almost comes down to the policies. Which all apps have you assigned to device based group? Do any of these require a reboot? Are you deploying MDM security baseline? Are you deploying any Defender policies?
Manjeet Dilip Jangam 0 Reputation points

2026-06-15T18:11:29.6+00:00

No app is required a reboot. Although I check the device managed apps settings, there is all required apps showing installed.

Answer 1

Pavel yannara Mirochnitchenko 13,456 MVP

Is there any configurations erroring? See it from Intune console on that device. If so, exclude it. Same comes to apps.

Manjeet Dilip Jangam 0 Reputation points

2026-06-15T18:14:05.79+00:00

There is no error configuration error. I have checked that device - managed apps and it is showing all required apps installed.

Answer 2

The behavior indicates that the technician flow is not completing and the device is falling back into normal OOBE instead of reaching the Autopilot pre‑provisioning success screen with the Reseal button.

Check and correct these points in order:

Verify Autopilot pre‑provisioning requirements
- Ensure the device meets all pre‑provisioning requirements, especially:
  - TPM 2.0 with device attestation supported and required URLs reachable.
  - A currently supported Windows edition (Pro/Enterprise/Education).
  - Network connectivity during OOBE (wired is recommended).
  - An Enrollment Status Page (ESP) profile targeted to the device. If ESP is disabled or not assigned, the technician flow can complete enrollment but exit early and not hold the device in provisioning, which prevents the proper success screen and Reseal option from appearing.
Confirm that the device is actually using an Autopilot pre‑provisioning profile
- In Intune, make sure the device is in the Autopilot device group that is targeted by:
  - The Windows Autopilot profile configured for pre‑provisioning.
  - The ESP profile (device‑targeted).
- If the device is not in the correct group or the profile is not assigned, the device will just run normal OOBE (country/language, “Why did my PC restart?”) and never show Reseal.
Ensure ESP is enabled and not bypassed
- Technician flow inherits behavior from self‑deploying mode and relies on ESP to keep the device in a provisioning state until apps and policies are applied.
- If ESP is disabled or misconfigured, the device can exit provisioning early. This can:
  - Prevent the full technician flow from running.
  - Prevent the success screen and Reseal button from appearing.
- Configure and assign an ESP profile to the device, then retry the pre‑provisioning run.
Re‑run pre‑provisioning only after fixing assignments
- After confirming:
  - Device is in the correct Autopilot group.
  - Autopilot pre‑provisioning profile is assigned.
  - ESP profile is assigned to the device.
- Reset the device (or use Autopilot Reset from Intune if already enrolled) and start the technician flow again:
  - Connect to network (preferably wired).
  - Power on and let Autopilot start.
  - Wait for the technician flow to complete and show the success status screen with Autopilot profile, organization, user/QR code, and elapsed time.
  - At that screen, Reseal should be available to shut down the device for shipping.

If the device has already gone through one pre‑provisioning deployment and is being reused, also ensure the old device record is removed from Intune before attempting to re‑enroll via pre‑provisioning, as automatic re‑enrollment is not supported in that mode.

References: