How to add a billing address to complete skype phone call given that I also have a credit balance

Nonna V 20 Reputation points
2026-06-12T18:45:01.4466667+00:00

How to work around this error message when trying to add a billing address

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2026-06-12T18:45:15.79+00:00

The error when adding a billing address is caused by an incomplete Microsoft account profile, specifically a missing language/region (locale). The address service requires a complete profile before it will accept or update any billing address, and if the locale is missing it returns an error like the one shown.

To work around it:

  1. Open the Microsoft account profile page and edit the profile details.
  2. Set a valid language/region (locale) for the account and save the changes.
  3. After the locale is saved, go back to the billing/address page and add the billing address again.

Once the locale is set, the system will treat the profile as valid and allow the billing address to be saved, so Skype credit and calling can be used.

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  1. EmilyS726 264.5K Reputation points Independent Advisor
    2026-06-12T19:19:15.7066667+00:00

    Can you go to https://account.live.com > Your info, make sure the language field is not blank or incorrect. Make sure you have it set up to the correct language. Review your country and region as well. Make sure they are correct. Then update your billing address again, and see if that helps.

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