Change legal business name in suspended ads account

Changing the legal business name on a suspended Microsoft Advertising account must be handled by Microsoft support; it cannot be changed self-service in the appeal form.

For Microsoft Advertising, the recommended path when account identity or legal-name details need to be updated is to work directly with Microsoft Advertising Support or the assigned account representative. The guidance for similar identity issues is:

• Avoid shared or incorrect identities and ensure the account is associated with a single, real person whose details match their ID.
• Contact Microsoft Advertising Support via the Customer Support channel to have the account’s email/identity details updated to match the correct individual.

In this scenario:

1. Submit the suspension appeal as required, clearly explaining that the account was incorrectly set up as a business and must be updated to an individual with a legal name matching government ID.
2. In parallel, contact Microsoft Advertising Support via the Customer Support channel and request:
   • Review of the suspension.
   • Correction of the legal business name so it matches the individual’s legal name and ID.
3. Be prepared to provide documentation (such as government-issued ID or business registration, if requested) so support can verify and align the legal name with the account holder.

Support and/or the account representative will need to complete these changes; there is no self-service option to change the legal business name on a suspended Microsoft Advertising account.

References:

• Microsoft Monetize - Microsoft identity platform login (t/s)