Windows App - Unable to log into AVD sessions

Question

Windows App - Unable to log into AVD sessions

Darwin 10

Hi,

Has there been any update regarding the Windows App client?

Since last Friday, we have received reports that users are experiencing an issue where they are unable to connect to their Azure Virtual Desktop (AVD) sessions using the Windows App (version 2.0.1186.0). As a temporary workaround, users are able to access their AVD environments successfully via the web client. I have also confirmed that connectivity works via the legacy Microsoft Remote Desktop application (version 1.2.7094.0), although this client is now out of support.

Could you please advise whether this is a known issue and if there is an estimated timeframe for resolution?

User's image

Darwin 10 Reputation points

2026-06-01T08:23:53.7366667+00:00

Also, there have been no network changes within our environment. We have also attempted to clear and reset the application, as well as uninstalling and reinstalling it, however the issue persists and this has not resolved the problem.
Robert Cook 5 Reputation points

2026-06-01T12:30:47+00:00

This seems to be an issue with users on Windows 10. Windows 11 users are not having issues.
Carmelo LoPresti 25 Reputation points

2026-06-01T13:53:14.53+00:00

This is an issue for our users as well. Confirmed the old version of Windows App is working, as well as the old Remote Desktop App that is out of support.
Opening a ticket with MS on this, must be something with the updated Windows App version.
Edited my response - seems to be affecting Win 10 machines only at this time
Robert Cook 5 Reputation points

2026-06-01T13:57:41.06+00:00

Please share Microsoft's response when you receive it. It would be very appreciated.
Himanshu Shekhar 6,795 Reputation points Microsoft External Staff Moderator

2026-06-02T05:37:53.7566667+00:00

At present, there is no confirmed public advisory or service health notification tied to this specific version; however, similar behavior is being observed across multiple environments, indicating this may be an emerging client regression scenario.
Darwin 10 Reputation points

2026-06-02T08:29:45.86+00:00

@Robert Cook what version are you running on the Windows App on Win 11 and also what is your OS version.My Win 11 box is on 25H2 and Windows App:
Dylan Lipps 0 Reputation points

2026-06-03T11:24:07.64+00:00

Just dropping a comment to keep this thread alive. We're having a lot of users in our organization with the same issues. All of the affected users are on the most current Windows 10 build (22H2 I believe) and running Windows App version 2.0.1186.0. So far, no Windows 11 users have been affected luckily.
Robert Cook 5 Reputation points

2026-06-03T11:28:53.98+00:00

@Darwin The OS and Windows App version match yours on my workstation. And the app works there. It is other users in my company on Windows 10 OS systems that are having issues being unable to connect.

1 answer

Your answer

Darwin 10 Reputation points

2026-06-01T08:23:53.7366667+00:00

Also, there have been no network changes within our environment. We have also attempted to clear and reset the application, as well as uninstalling and reinstalling it, however the issue persists and this has not resolved the problem.
Robert Cook 5 Reputation points

2026-06-01T12:30:47+00:00

This seems to be an issue with users on Windows 10. Windows 11 users are not having issues.
Carmelo LoPresti 25 Reputation points

2026-06-01T13:53:14.53+00:00

This is an issue for our users as well. Confirmed the old version of Windows App is working, as well as the old Remote Desktop App that is out of support.
Opening a ticket with MS on this, must be something with the updated Windows App version.
Edited my response - seems to be affecting Win 10 machines only at this time
Robert Cook 5 Reputation points

2026-06-01T13:57:41.06+00:00

Please share Microsoft's response when you receive it. It would be very appreciated.
Himanshu Shekhar 6,795 Reputation points Microsoft External Staff Moderator

2026-06-02T05:37:53.7566667+00:00

At present, there is no confirmed public advisory or service health notification tied to this specific version; however, similar behavior is being observed across multiple environments, indicating this may be an emerging client regression scenario.
Darwin 10 Reputation points

2026-06-02T08:29:45.86+00:00

@Robert Cook what version are you running on the Windows App on Win 11 and also what is your OS version.My Win 11 box is on 25H2 and Windows App:
Dylan Lipps 0 Reputation points

2026-06-03T11:24:07.64+00:00

Just dropping a comment to keep this thread alive. We're having a lot of users in our organization with the same issues. All of the affected users are on the most current Windows 10 build (22H2 I believe) and running Windows App version 2.0.1186.0. So far, no Windows 11 users have been affected luckily.
Robert Cook 5 Reputation points

2026-06-03T11:28:53.98+00:00

@Darwin The OS and Windows App version match yours on my workstation. And the app works there. It is other users in my company on Windows 10 OS systems that are having issues being unable to connect.

Answer 1

Remediate WindowsApp-CleanDowngrade.txtI’m not sure whether anyone here is still seeing this issue, but I’ve prepared a script that resolves it, and it has been working well for me so far. Because every environment is different, please review and test it. It removes the current Windows App version, cleans up stale Windows App runtime components, clears the Windows App, token, and workspace caches, and reinstalls a validated version of Windows App (2.0.964.0). You can choose a valid version of your own; I recommend going back 2–3 versions at this point. This version works well for me, and I will be slowly moving the version forward. Important: Running this script will close:

Microsoft Teams
Microsoft Outlook
Microsoft Copilot
Windows App
Related Microsoft authentication components