HAVING (ALMOST) PROBLEMS WITH TEAMS SINCE THE INTEGRATION OF SKYPE

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HAVING (ALMOST) PROBLEMS WITH TEAMS SINCE THE INTEGRATION OF SKYPE

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When integrating Skype with Teams, an account was automatically created at the start.

A.) I’d like to delete this at last, as it keeps reappearing, but I don’t have access to delete it. Microsoft’s response: Contact your administrator – where – doesn't exist!

B.) Well, there isn’t one, and as with the email address generated by Microsoft itself, we don’t know where or how to access it.

We have a similar problem with the new account. We want to use Teams for work and are also willing to pay for it if the service works. Microsoft has sent payments to my registered (for Teams) email address, with the note that if I wish to view the invoices, I can do so via the relevant login.

C.) Well, when logging in, it says here too: ‘That Microsoft account doesn’t exist’!!! Even though we’re online with our accounts...... Finding a solution here was – more or less – hopeless.

We are willing to pay for Teams because we want to use the service for work, but I don’t need an Office package included in the price; I just need a subscription for Teams.

D.) Is that possible, and how much does it cost?

E.) Why does this bother us? Because we keep ending up on the wrong, unused accounts when logging in, and we have to start everything from scratch and try again and again to see if this is really the only usable account.

It would be great if Microsoft could really help here, because it’s extremely tedious to have to tell our communication partners over and over again: “Sorry for the delay, we’re having Teams login problems”.

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Answer 1

Atharv Madhav Mandawkar 325 Student Ambassador

Hi,

This issue is usually caused by multiple Microsoft identities created during the Skype → Teams integration, which leads to login conflicts and “account doesn’t exist” errors.

Try the following steps:

Sign out of all Microsoft accounts completely (Teams, browser, Office apps).
Open an InPrivate/Incognito window and sign in again at: https://account.microsoft.com
Make sure you select the correct account type:
- Personal Microsoft account (Outlook/Hotmail/Skype)
- Work or school account (if applicable)
If Teams keeps switching accounts, check linked organizations here: https://myaccount.microsoft.com/organizations and leave any unwanted ones.
Clear your browser cache or try a different browser if the issue persists.

For Teams subscriptions:

If you only need Teams (without Office), you can use Microsoft Teams Essentials (paid standalone plan) or Teams Free.

If the issue continues, it likely requires Microsoft Support to identify and clean up duplicate identities or subscription mapping.

Could you confirm whether you are using a personal or work account, and whether Teams Free or a paid plan is involved?

Thanks.

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2026-05-31T03:34:51.4033333+00:00

Hello

Thank you very much for your quick reply.

I can login with link https://account.microsoft.com to my account. But what I should do there?

I can't access my account via https://myaccount.microsoft.com/organizations.

‘My account’ isn't in our system. Make sure you've typed it correctly.

And that's shown even though this is my main account ;-) This for my original used account, as well the account where I don't use anymore.
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2026-05-31T03:37:19.6166667+00:00

on the iPhone same: I log in with my main account, but shows the account where I don't use. I can not add my account, as systems says: your already logged in. Also can not delete the unused account.
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2026-05-31T03:46:50.56+00:00

Confirm: It's a business, paid account. The to delated one is a free business account. And, the account created by Skype-Teams immigrated I don't know what kind of account it is. Only knows: have no access... ;-)
Atharv Madhav Mandawkar 325 Reputation points Student Ambassador

2026-05-31T04:16:26.5966667+00:00
Hi,

This issue is caused by multiple Microsoft identities linked to your setup (paid business account, legacy free business account, and Skype-migrated account). Teams is switching between these identities during sign-in, which results in “account doesn’t exist” errors and the wrong account appearing on iPhone.

Please follow these steps:

Sign in here: https://account.microsoft.com

Then go to Services & subscriptions and identify the account that shows your active Teams paid subscription. This is the only account you should use going forward.

After confirming the correct account:

Sign out of Teams on all devices (desktop and iPhone)

Remove all saved accounts from the Teams app on iPhone

Uninstall and reinstall Teams

Sign in only with the account that has the active subscription

Do not rely on the Organizations page in this case, as legacy Skype-migrated or free business identities may not appear there even though they still exist in the system.

The unused/free business and Skype-created accounts typically cannot be deleted manually, but they do not impact your paid subscription once you stop using them.

If the incorrect account continues to appear on iPhone after reinstall, it is due to cached authentication tokens and requires a full sign-out and clean reinstall to resolve.

If the issue still persists after these steps, Microsoft Support will need to review and clean up the linked identities at the backend level.
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2026-05-31T06:56:14.01+00:00

Hello again,

That all sounds logical, and I’ve already done it twice. On my system, I only have my MacBook and iPhone. The problem is that accounts I don’t need aren’t simply there; they cause confusion. For example: I log in with my new, active account. But the old login account is displayed, and I can neither delete it nor add the new one (as this apparently already has a login, but isn’t visible or switchable).

So where and how do I find a reliable service? I’ve already spent hours on this, but haven’t found an email address or a live chat that isn’t just mindlessly repeating robotic messages for dummies.

Thank you for your commitment and time...

with compliments
Atharv Madhav Mandawkar 325 Reputation points Student Ambassador

2026-05-31T08:26:37.6366667+00:00

Hi,

This is happening because multiple Microsoft identities (paid business, free business, and Skype-migrated) are still linked to the same sign-in, causing Teams to auto-select the wrong account even after reinstalling or logging out.

This cannot be fixed from Mac or iPhone settings anymore.

So, contact Microsoft Support and request a backend identity cleanup and tenant consolidation so only your paid business account remains active as the primary sign-in.

Once they unlink the old/free/Skype accounts, the login issue and account switching will stop permanently.

Use: https://support.microsoft.com/contactus → Teams → Business → Sign-in issue → chat/callback support.