Weekly copilot task limit not resetting, message said it would reset Friday, it did not

The weekly or monthly usage limits for Copilot features are enforced and reset by the backend service. When a limit is reached, the only supported options in the provided documentation are to wait for the service to reset the quota or, where applicable, move to a higher-capacity or pay-as-you-go plan and/or request a rate-limit increase through Microsoft Support.

For Copilot Studio agents and similar Copilot services, the documented guidance when limits don’t behave as expected is:

1. Verify which plan and environment apply to the account, and confirm the corresponding quotas and reset behavior.
2. If usage limits appear incorrect or aren’t resetting as indicated, open a support ticket with Microsoft so engineering can check backend data and correct the issue.

Because quota resets and exceptions are handled only on the service side, contacting Microsoft Support is required if the limit has not reset on the expected date.

References:

• Resolve usage limit errors in agents
• Resolve throttling errors in agents
• Copilot Studio quotas and limits
• Quotas, limits, app registration, certificates, and configuration values
• Use Copilot to analyze automation activity and ask product questions
• Azure Copilot capabilities
• Monthly limit for transcription - unable to reach 30,000 minutes despite subscription to Copilot license - Microsoft Q&A