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Server-Side Quota Freeze

Descobar 0 Reputation points
2026-05-28T13:34:59.7133333+00:00

Hello Microsoft Support Team Member,

I am consistently receiving the message: “You’ve reached your weekly Tasks limit. Check back Friday for more Tasks,” even after the weekly reset period has passed.

My Microsoft account: --PII REMOVED--

I have already:

Waited past Friday

Signed out and back in

Fully closed and reopened the browser

Cleared Cookies

Verified that my subscription is active and correctly assigned

The usage counter appears to be stuck and is not resetting. Please escalate this issue to the engineering team for investigation.

  • Account Type: Consumer / M365 Family Subscriber
  • Issue: Stuck in permanent "weekly tasks limit" lockout loop.
  • Duration: Continuous since May 6th (missed multiple reset windows).
  • Scope: Cross-platform failure. Identical "Check back Friday" error occurs natively on copilot.microsoft.com, Edge Sidebar, Windows app, iOS, and Android.
  • Troubleshooting Done: Standard client-side state clears, token refreshes, and browser policy syncs fail. This is a server-side backend account state freeze. Requesting a manual counter/database flush for this MSA.
Microsoft Copilot | Windows Copilot | App
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  1. Lucus-V 7,490 Reputation points Microsoft External Staff Moderator
    2026-05-28T19:47:48.61+00:00

    Hi Descobar,

    Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

    Regarding the article Copilot Tasks: From Answers to Actions | Microsoft Copilot Blog, Copilot Tasks is still in the preview stage, and we warmly welcome and value your feedback.

    To better identify and report the issues you encounter, you can consider the following approaches:

    Thank you for your understanding, and we sincerely hope the relevant support team can resolve your issue as soon as possible.

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