reset of tasks not happening

Question

reset of tasks not happening

Joshua Hall 15

My Copilot account is stuck in a persistent Tasks lockout. The weekly Tasks limit has not reset after more than 7 days. I need a backend reset of my Copilot Tasks quota.

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Answer 1

Vikki-T 5,715 Microsoft External Staff Moderator

Hi Joshua Hall,

I can understand how frustrating it must be when Copilot Tasks says the limit should reset, but your account still remains locked out after more than 7 days.

Just to add some context, Copilot Tasks is still in preview. During this stage, features, usage limits, and overall behavior can change, and limits may vary depending on system conditions while improvements are being rolled out. Because of that, reset timing or quota behavior may not always work exactly as expected for every account.

Also, to set expectations: this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, don’t have access to backend systems, so I’m not able to directly refresh, clear, or reset the Tasks quota for an account from here.

In the meantime, you can also try signing out and back into Copilot, testing Copilot from another browser or device, and making sure you’re signed in with the account that has the active Copilot subscription.

Wishing you a smooth resolution, and I hope you’re able to use Copilot Tasks again soon.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Alan Hakimi 0 Reputation points

2026-05-28T15:44:54.6+00:00

I have called and opened four support tickets. Escalated each time, noone calls back or lets me know the status. They promise they will figure it out, and then they just close the ticket. No follow up, no nothing. As a former Microsoft employee in the Services organization, I find this highly disappointing.
Vikki-T 5,715 Reputation points Microsoft External Staff Moderator

2026-05-29T13:20:56.1733333+00:00

Hi Alan Hakimi,

Thank you for sharing your experience. I can understand how frustrating this must be.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. My role here is limited to providing general guidance based on available information.

Given your situation, where the issue seems persistent and tied to Copilot Tasks behavior or quota handling, you may consider submitting feedback directly through the Feedback Hub. This allows your report to reach the product team and helps provide visibility into scenarios like this that may require deeper investigation or improvements on the service side.

When submitting feedback, it would be helpful to include details such as the Tasks limit message, how long the issue has persisted, and that multiple support tickets have already been opened without resolution.

I genuinely hope this gets better attention and is resolved for you soon.

Answer 2

A backend reset of a Copilot Tasks quota cannot be performed directly. Quota, lockout, and limit resets for Microsoft account and Copilot-related features are handled automatically by Microsoft systems and are not manually overridden by moderators or standard support channels.

For similar lockout scenarios, the documented guidance is:

Wait out the enforced lockout window without further attempts, as repeated usage can extend the cooldown. For account lockouts this is typically about 24 hours; quota and feature limits may follow their own internal reset cycles.
After the cooldown, try again from a familiar device and network, signed in with the correct account that holds the Copilot license.
If the issue persists beyond the expected reset period and impacts a paid subscription feature, open a support case through the appropriate admin/support channel so engineering can review backend data:
- For consumer Microsoft 365 subscriptions, use in-product Help/Support.
- For organizational tenants, a global/tenant admin should open a ticket via the Microsoft 365 or Azure admin center “Help & Support” entry so the engineering team can investigate quota state.

Manual backend intervention (including forced quota resets) is not exposed in public tools or forums; escalation must go through official support, and some limits may still only clear on internal refresh cycles.

References:

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