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false charges

James Meyer 0 Reputation points
2026-05-26T14:37:05.1633333+00:00

I was billed back in Feb and my account shows no purchases in 3 months. what was this for? it was for 21.95.

Windows for home | Other | Windows update
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  1. DaveM121 888.6K Reputation points Independent Advisor
    2026-05-26T15:08:28.12+00:00

    1

    This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-05-26T14:37:17.9766667+00:00

    To understand what the 21.95 charge in February was for, the charge must be investigated through the Microsoft billing tools and the payment provider.

    1. Review Microsoft order history
      • Go to the order history page at account.microsoft.com/billing.
      • Select Payment & billing > Order history and set the date range to include February.
      • Look for any charge with status Completed or Redeemed for 21.95. If nothing appears, the charge may be on a different Microsoft account.
    2. Check for other Microsoft accounts using the same card
      • If there is no matching order, there might be another Microsoft account (for example, a family member) using the same credit card.
      • Go to Payment options on the Microsoft account dashboard and select Investigate to search for other accounts using the card.
    3. Investigate the billing charge
      • Use the guidance in How to investigate a billing charge from Microsoft (linked from several of the referenced articles) to match the bank/credit card line item to a Microsoft service or subscription.
    4. Consider duplicate or catch-up payments
      • If there is a subscription, Microsoft may have retried a failed payment, so a “late” payment and the next “on time” payment can appear close together and look like an extra charge. Compare the last few months of order history and bank statements to see if the total number of payments matches the subscription schedule.
    5. If no matching purchase is found or the charge is unauthorized
      • If the charge does not appear on any Microsoft account order history and no one else should be using the card, treat it as potentially unauthorized.
      • Follow the steps in How to investigate a billing charge from Microsoft and, if needed, contact Microsoft Support for billing to locate and explain the charge or help with a refund.
      • If Microsoft and account checks fail to identify the charge, contact the bank or card issuer to dispute the transaction and request a chargeback.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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