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I have tried to create a video using the create video functionality in Copilot, however as of today i was not able to add the background music under the Adjust tab. There is no background music selection dropdown for me to select from which this functionality is working fine for me earlier this morning. I was only able to make the selection of the AI voice from the 5 choices of voices. Did you know why this issue being faced by me now? Is that being because you have certain limit of video limit generated under this functionality?
An application or feature powered by Windows Copilot to assist users with tasks and productivity
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Hi Lee Hanz,
Microsoft Copilot applies usage limits to AI content generation, including video, which vary by account type and subscription.
Please try your progress after a period of time, or after 24 hours when the usage limits has been reset.
If the problem persists, please feel free to let me know.
Hi Lucus,
After 24 hours period is already over, this issue still not being resolved at my end. I believe the usage limits has not yet been reset.
I have tried both Chrome & Edge, this problem still not resolved as of now.
Hi Lee Hanz,
I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
Given these limitations, the most appropriate avenue for product changes or feature requests is to:
Thank you for your understanding, and I hope the support team can resolve this for you soon.