Issues in sharing documents between cisco equipment and pc users

Hi @Ji, 

Thank you for posting your question in the Microsoft Q&A forum.                  

Based on your description where screen sharing does not work when initiated from your PC but works when started from Cisco equipment this may require deeper investigation. Typically, scenarios like this can involve backend configurations, service-related issues, or interoperability settings that are not visible from the community side. 

To resolve this issue, Microsoft’s support team will need to be engaged. A technical support engineer can conduct a remote session to investigate the situation, verify backend configurations, and run any required synchronization tools. Since this case will likely involve collecting and analyzing logs, it is recommended to raise a support ticket to ensure a smoother and more efficient resolution process. 

The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.      

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    

As community moderators, I don’t have access to internal service logs, backend diagnostics, or engineering dashboards due to privacy and security restrictions. Issues that may involve backend or service related problems can only be fully investigated and resolved by Microsoft’s product engineering teams.   

Apologies for redirecting you to the related development team support as the moderators in this community have limited resources to check the backend information, and to get the fast and better assistance we requested for it.   

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.      

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