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All along I was given I TB to my personal Microsoft Account as I had subscription to other Microsoft Account. Suddenly, I am seeing notification that I overshot my storage capacity and need to buy storage space. This is unacceptable as 1 TB was given to me under the impression that I had subscribed to other MS 365 account. Message says that I over shot my storage by 500%. How come MS suddenly work up now and asking me to buy additional storage. I do not want to buy any additional storage as I am already paying monthly subscription to other account. Why this goof up from Microsoft 365 team
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Hello, OneDrive storage and your Microsoft 365 subscription are linked specifically to the account that owns the subscription. With Microsoft 365 Personal, the account receives 1 TB of storage. If the subscription is not active on that account or has expired, the storage may revert to the free 5 GB, which can trigger overage notifications even if you previously had 1 TB.
Could you please confirm which Microsoft account you are signed into when you see the overage notification? Does it match the account that had the 1 TB entitlement? Also, have you checked your current storage usage and subscription status at https://account.microsoft.com/services and https://onedrive.live.com/?v=managestorage?