How to disable Microsoft Family Safety when you never set it up and then disabled it in Services but it continues to block payments

Follow these steps to fully remove or reset Microsoft Family Safety restrictions so payment sites are no longer blocked.

1. Confirm whether the account is in a Family group
   1. Go to https://account.microsoft.com/family and sign in with the affected Microsoft account.
   2. If a family group appears, the account is still under Family Safety management.
   3. If no family members appear, skip to step 3 (device reset).
2. Remove Family Safety controls from the account If the account is shown in a family group:
   1. If the account is a child/member, have the organizer:
      • Select the account.
      • Turn off all features (screen time, content filters, activity reporting, spending limits).
      • Remove consent for the account if shown.
      • Select Remove from family group to remove the account.
   2. If the account is an adult but treated as a child (wrong birthdate):
      • Follow the steps in How to change a birth date on a Microsoft account under I'm an adult, but Microsoft thinks I'm a child to correct the age.
      • Then ensure the account is not listed as a child in any family group.
3. Run the Family Safety reset task on the PC Even after leaving/removing the family, the device can still enforce old Family Safety rules. Reset it on each affected Windows device:
   1. Press Windows + R.
   2. Type cmd and select OK.
   3. In the Command Prompt, run:

            schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
      

   4. Restart the computer.
   This refreshes and clears Family Safety enforcement on the device, even if the Parental Controls service is disabled.
4. Check web and payment access
   1. Sign in to the same Microsoft account on the device.
   2. Try accessing the payment sites again.
   3. If Microsoft Edge is used and content filters were previously applied, ensure no organizer is still blocking those sites under Content filters or web and search filters for this account.

If the account was ever added to a family by mistake, removing it from the family and running the FamilySafetyRefreshTask on each device is the supported way to permanently stop Family Safety from blocking payments.

References:

• Family Safety settings enforced on adults
• Troubleshooting Microsoft Family Safety
• Set up Microsoft Family Safety
• Filter websites and searches using Microsoft Family Safety